Barclays Bank

On two occasions I have paid in cash to the ATM inside the branch due to counter service being closed. Both times the machine has swallowed my money but failed to count some of the notes. The first time 40 which I was refunded. The second time 30 of my son's Christmas money and after waiting ages I was told there was no discrepancy and as I had no evidence, the money was lost. Got a mortgage with them and banked with them for over 20 years. Please avoid using the ATMs for depositing cash.
Dec 29th, 2022

Thank you for great service today from Monika and the team.
Dec 1st, 2022

Having banked with Barclays for thirty years, their service offering has gone from great to shameful. Ten years ago, we were on first name terms with a Business Relationship Manager who would visit us at our premises every couple of years, arrange everything we requested and quickly resolve any issues. Fast forward to 2022, and despite all the accounts being much healthier than in 2012, we have to deal with a centralised number, probably not even in the UK, call waiting times of typically 40 minutes or more and then speak to several clueless individuals - none of who take ownership nor have the ability that a one-to-one LOCAL contact used to offer. Would we recommend Barclays - in bygone days, absolutely, however in 2022 - CATEGORICALLY NOT!
Oct 29th, 2022

Useless. No counter service. Paid a cheque in at one of the machines, only to have it returned by post a few days later. Took it to HSBC to pay in our other account and it went through fine, they couldnt see any problem with it.
Sep 12th, 2022

May 4th, 2022