Sovereign Home Improvements

Nov 30th, 2021

The team did a good job of replacing a large feature window spanning two floors, as well as the others in my property. They're a professional group who were willing to work out solutions to any problem, especially compared to other companies. Prices are fair, and my new UPVC windows look great. Special thanks to Bill for being so accommodating and for the good communication throughout. Service: Window installation
Mar 3rd, 2021

Dec 4th, 2020

Saved 7.5k using these guys and not Anglian. That was the quote and interest. Be wary guys I nearly fell fail. Loved Bill, speedy response, honest genuine guy. 5*
Nov 14th, 2020

History Work was required on a partial garage conversion, with a complete time of 3 months as a new baby was arriving. Upon contacting the company through CheckaTrade I received a quick response from the company. They arranged to visit the works and promised to provide a quote there and then for what I needed. The gentleman, Bill Reynolds, was polite and very accommodating to what I needed. He sat and calculated the costs of the works based upon various information that he had form the company. The reviews on Which and CheckaTrade were good, and as I was happy with the quote and 3 days later Bill came back with a contract which was signed and they collected the 25% deposit. 4 days later it was arranged for a surveyor to visit to get the measurements etc. I was then told by the surveyor I would receive a call with a start date for the works to commence. the following week. 2 weeks later I called through to chase the start date, I was told I would receive a call back early the next morning. I chased in the afternoon and was told I would be called back immediately. An hour later I received a call from Bill to say "Sorry, we cannot do the work for the price quoted, the MD has not approved the quote". They advised me of this after the 14 day cooling of period; with no comments as to the returning of my deposit, and have wasted nearly 3 weeks of a very limited time frame. Outcome - Sovereign Home Improvements have wasted 3 very pressure weeks of a very limited time period to have works completed. - Sovereign Home Improvements have made promises and broken them. - Sovereign Home Improvements has my money for weeks after payment and did not provided any indication of when it will be returned. It has now been returned to me. - Sovereign Home Improvements have advised that they are breaching my contract with them without any legal right to do so as they have failed to complete and return confirmation within 14 days as per the consumer contracts (information, cancellation and additional charges) regulations 2013.
Jul 27th, 2020