Fresh Electrical Solar

Had some issues with the install initially but was resolved amicably so would recommend them.
Apr 25th, 2023

Originally gave this 5 star but have lowered to 3 on further reflection. The actual process was smooth and pleasurable and the installation was again a smooth easy process. I have had solar installed for around 2 months and looking back now there are a few things that I dont think were handled as efficiently as they could be. The salesman who came round was polite and informative throughout the whole experience, He convinced me I was better on a pay monthly scheme over paying in full even though I was in a position to buy outright , after a month of being on the payment plan I paid off in full as its cheaper than paying interest. Was told I will never pay for electric again this isnt exactly the case, found I spent about 10 in the past month but in theory once I get paid for the surplus electric , that may cancel out. But in winter I dont see the minimal amount of sunlight charging the battery and then supporting the house through the long evenings. I was also advised to switch to octopus energy once the panels where installed and received the documentation/certification. (Which takes about a month after the panels are installed) So I did just that with a month of power going back to the grid with no financial gain , then once I signed up to octopus I was told to wait a further month to get the smart meter installed (needed for the solar energy buyback scheme ) and then its a further step to register once the smart meter is installed. If I registered the day I got the panels installed it would have worked out about right , but waiting a month for the certificate before contacting the energy company has lost me further money in a very sunny April so the grid has benefited more than I have there. Would I recommend this company , yes , everything is as advertised . Would I also recommend signing up to your desired energy company immediately (if you are going to change) 100%
Apr 23rd, 2023

Really great team, seamless and easy installation. Would definitely recommend.
Apr 19th, 2023

Maybe don't get them installed in winter as you may not appreciate the difference. Make sure you get the app - they may not tell you about that and it's really important.
Apr 15th, 2023

I wouldnt recommend fresh electrical to any friends or family, in fact family have learnt from my experience to make sure they get the right service from other suppliers. Bird netting is a waste of money, as the way it was fitted doesnt cover the whole panel only the very inside centre, as a result I have loads of pigeons now nesting and causing a lot of noise and mess. I have cables running up and over the roof, other suppliers make sure these are run through the roof and out of sight. I also dont believe I have enough optimisers, as shading really affects my panels in the afternoon. Again other suppliers seem to add optimisers on all panels, certainly any that suffer from shading. The optimisers I do have, interfere with my system, meaning the app doesnt show the system information a lot of the time. The system only has wifi, and no direct Ethernet connection is apparently possible. I am now seeking another company, to come and install proper bird protection at additional cost to me, and to talk about optimisers, extra batteries, and extra panels. I wont go back to fresh for this. I should really try to get my money back for the bird protection, but not sure I have the strength to go through all the phone calls, delays in getting back to me, stress etc.
Apr 6th, 2023