Bright Horizons Basildon Day Nursery and Preschool

Bright Horizons is an amazing nursery, as a first time parent I was a bit nervous sending my son to nursery after my maternity leave ended but the staff at Bright Horizons did everything to help settle my son by providing a number of settling in sessions, they were also really thorough with understanding his routine at home to make sure he transitioned smoothly. When we drop our son to nursery he is always so happy to see the staff in the baby room which makes me so happy to see and when we pick him up at the end of the day the staff are always happy to answer any questions I have. I know when my son is at nursery he is receiving nothing but the best care and I would highly recommend the nursery to any parents looking for a nurturing environment for their child. Thank you to all the staff at Bright Horizons Basildon!
Apr 8th, 2023

All staff in the nursery are best and have taken good care of our little one. Our son is been going to nursery since he was 16 months and we never looked back since. He is always been happy when we pick him up and tells us about the stories that he read in his time at Nursery. He is been given extra care for which we would always be thankful to the staff. We would highly recommend them.
Dec 19th, 2021

Updated***Resolved Issue Deputy manager called and explained what happened and issued an appology on behalf of the center. A child emergency came up right when we visited and they where one person short. She explained that she has spoken to the staff involved to resolve and prevent this situation happening in the future. Those this still caused me and my family significant stress at a time when we need to sort childcare out. ____________ Terrible service and completly mess around. The staff are inadequate, rude and also the floor had biscuit mess all around the door and sticky finger mark's on the chairs. Long explanation: Phoned the nursary to confirm my internet tour booking because they did not call me back, they said it had not gone through so she specifically booked me in. I book a day off work just for this visit. I turned up to see receptionist at desk she told me to wait. 5mins later I checked and she had disappeared, only a few mins pass and some different member of staff ( not a receptionist) answered the door. She told us that the receptionist doubled booked us. I understand that can happen but my wife wasnt happy. She then told my wife that they cancelled everyone's tours today. So they cancelled my tour and did not inform me of this cancellation ( but this other member of staff told me it was a double booking) this staff has completly lied to me, my wife and my son and additionally the receptionist had abandoned her desk to hide away somewhere and not taking responsibility for her mistake. This other member of staff that dealt with us did not even offer an apology and was rude in the way she talked to us (like we where toddlers). There was no alternative solutions offered
Dec 9th, 2021

We are so happy that we chose Bright Horizons Basildon Nursery for our daughter to attend for the past 3 years. The level of care that is provided by the carers/staff at Bright Horizons is beyond exceptional. I have seen first hand the way that they make every effort to make sure that each child is happy and thriving in their development. Would highly Recommend!
Sep 24th, 2021

We have nothing but nice things to say about the staff at the nursery. Throughout the time our son has been there they've been really helpful, always willing to answer questions and full of energy. He loves being there and his progress has been great. Would completely recommend them.
Mar 28th, 2021