Robert Frew Medical Centre

I joined this practice about a year ago and have had to attend appointments 3 times. On all three occasions I have had to wait at least 20 minutes past my time slot, without even an apology. This morning I booked an early appointment as I needed to be on a work call for 09:30. The appointment was for 09:00 at 09:20 I asked reception why there was a delay. They had no answer other than the patient in front of me may have had a funny turn. I had arrive at 08:40 and no one went on before me. I'm really not impressed with the lack of care being given by this practice
Mar 29th, 2023

Excellent practise, staff and doctors are very good. Like every where you need a little patience with the initial contact. I find the reception staff very helpful and informative.
Feb 18th, 2023

Doctors are always miserable and so rude! Never seem to actually want to help anybody.
Jan 17th, 2023

Pre 2023 ... Absolute shambles of a Doctor's surgery. I wonder how long they can continue operating in this way and get away with it. If you can get through on the phone it's a minor miracle. They haven't issued my medication, they haven't responded to my letter, they say finding my letter would be like 'trying to find a needle in a haystack'. A Doctor's surgery needs to be far more organised than this! It doesn't help when the receptionist raises her voice, gets sarcastic and says "I don't know, I'm not the GP, are you a GP?". Get a grip and act professionally, you're an embarrassment! ------------ 2023 Further to the above which I feel is worth leaving there, we've had some better service. Appointments are easier to book, there are online services and the receptionists seem polite and willing to help. The Doctors that we have seen have all been kind and helpful. Upped to 3 Star from my original 1.
Apr 18th, 2023

I cannot comment on the GP side as my own GP is just as useless but I did go there to have a lump removed from my back so my review is about that experience and nothing else I arrived on time and waited five minutes to go in, the nurse (Lesley) was lovely, friendly and just what you would have expected The doctor (Dr Subrt) (sorry I did not get your first name) was waiting, explained to me what would happen and seemed genuinely interested in making sure I was comfortable with what would be happening They both talked to me while he was doing the procedure, I felt very relaxed despite him cutting bits out of me. When done and all bandaged/stitched Dr Subrt took the time to tell me what he had removed, how to deal with the stitches and was unbelievable kind, friendly, knowledgable, caring and reminded me so much of the TV doctors we see that we all wished we had He told me how to approach my own GP for further care (good luck getting my GP to even see me let alone care about me) Dr Subrt and Leslie are both superb, I truly hope that they remain there for a long time and give such wonderful care to others despite all the pressure they are most certainly under I wish I could give 10 stars to both of them - thank you for being just what we all need from our doctors and nurses
Jan 7th, 2023