Wallis and Son Ltd

Really sad excuses and service from the team at Wallis. Being local I thought let me give them a try for an MOT and service on a Transporter, although I have been warned they are expensive. I booked my transporter in for a service and MOT, dropped the car off at 7h30am expecting to have the vehicle back later the same afternoon. I had to call wallis to check on my vehicle around 3 pm and they told me, sorry we haven't started with the vehicle AS YET. We had vehicles carried over from the day before and had to finish those. They couldn't do the service but can do the MOT. When i went to pick up the vehicle later the same afternoon, it felt like these guys don't actually care about service. No support to make up for the delay. None. I gave them a 2nd chance by booking the same vehicle for the service which never happened the first time around. Again dropped the car off at 7h30. At 17h10 the same afternoon i had to call and check if my vehicle is ready, no phone call from Wallis. The paperwork is ready please come and pick up your vehicle. Service was done and I ask them if they looked at the diesel light that comes on, on the dashboard. Wallis response > no sorry you didn't ask us to look at the light only to do the service. Now for any good quality garage that does servicing, you would expect them to give you a call during the day and say, We've noticed a couple of things like dashboard diesel lights that stay on, would you like us to go ahead and do a diagnostic to check? None received. Being the 2nd incident I spoke to the service manager and he again highlighted I didn't ask them to check the lights on the dashboard. In hindsight they could have checked it, he says. He also said you are welcome to bring your car in again we can do a diagnostic and will order the parts that are required. That means it will be a 4th visit which they could have done the 2nd time around. The issue here is they are not really a service/customer-orientated team. They do well in their Landies, and rentals but should let go of their services if they can't look after their clients properly. For this reason, I will never book my car in for a service with wallis again, neither support the shop or fill up with fuel. Good luck.
May 3rd, 2023

May 2nd, 2023

Apr 23rd, 2023

Mar 1st, 2023

Broke down more or less out side, asked if they could plug Their diagnostic machine in to read fault code so I knew if it was safe to limp home, fully prepared to pay but unfortunately not even a discussion about it from their end. I can see they do a nice job on sales and may customers love them, equally I fully understand why they occasionally get a very poor review first impression was not of a business who care much I am afraid.(Revised response, At no point did I ask for any work to be done for free, sorry If you don't like my review but this was my experience on this occasion)
Feb 10th, 2023