NFU Mutual Canterbury

Very sad situation from NFU We have two cars insured fully comp and maximum NCD which is protected for extra premium charge. My wife had an accident in one car and it was not her fault - driver on wrong side of road and came round blind corner hitting her offside - he didnt stop! So, fair enough her premium goes up as its classed a fault claim - I understand that. The unfair sad situation is that upon annual insurance renewal they put up the other car insured as well as a loading - so both cars loaded on premium. Raised a compliant and told thats the way it is by the Underwriters - they even admit its harsh! So I advise NEVER insure two or more cars with NFU as youll pay a premium loading cost on every car on premium renewal if one car is subject to a claim. So Im in the 5% of customers totally dissatisfied as this is utterly unfair and unwarranted. So now likely theyll lose my custom. Peter Lloyd P.S. apparently NFU are proud how 95% of customers are satisfied!
Jan 27th, 2023

Nov 18th, 2022

Excellent service, very helpful and easy to deal with, and patient!
Oct 18th, 2022

Positive: Professionalism, Quality, Responsiveness, Value
Sep 27th, 2022

Always get the phone answered quickly. Always speak to someone who can deal with an issue or query rather than be shifted to another department. Local contact office
Sep 27th, 2022