Extra Gas

Very helpful
Apr 24th, 2023

This is the second Saturday I have tried to pick up a refill where the gates have been closed and shutters down on the office by 13:35 - are management aware that this is going on? I'd understand if it was 13:55 but with almost 30 minutes to go before closing time? Also, I have been in the office when one of the staff - male, glasses, maybe in his twenties has been discriminating against a local traveller family that came to pick up a refill. Way to represent the company guy!
Apr 14th, 2023

Signed 2yr Fixed Rate Contract in August 2021. The Company has not honoured the fixed rate of 33ppl. Since the start of the Contract, I have been charged 1,575.86p in surcharges. I have written to the Accounts Department, and had no response, so emailed the Owner, still no response ! Dreadful Business attitude. Extragas, please respond to this review, or to my email privately. It is now over a month since I emailed you ???
Apr 13th, 2023

We have been without gas for 6 days now. Ordered on 27th Feb, now 25th March. Spoke to them and they said current waiting time is 21 days til delivery - be warned, they dont mean 3 weeks, which is what most people would assume, when I phoned to chase they said that it means 21 working days (which is 4 weeks and one day! Really?!). Despite explaining that my mum has returned from hospital with cancer and was staying with us for respite, there was nothing they could/would do. Very very poor! My only wonder is if the business is about to go under. We are one year into a contract, and we all know how difficult it is to get out of one of those! I wait with baited breath
Mar 24th, 2023

Unreliable
Feb 8th, 2023