Laughing Hens

Clearly Customer Service is not emphasized like it is in 99.9 % of other OnLine business. After waiting almost 2 weeks to receive my one pair of knitting needles for Christmas project, I was finally given the the name of the carrier whose website showed package hadnt even left GB yet?! When I asked if this could be checked on or a replacement be expedited I was told, No it wasnt possible to check and if I had wanted expedited shipping I should have ordered it that way, really?! Their website didnt even offer that option to start with and then not even caring enough to call carrier and check on it either?! No apology and I still have not received package but they have my money. Disgraceful customer service and absolutely NO customer appreciation! Minus Zero stars - wasnt an option but should be.
Dec 23rd, 2022

Good prices all products
Apr 9th, 2023

I ordered an Addi Express machine, the order was recieved promptly and the item arrived in good shape. I'm usually leery about ordering items from oversees and shipped to USA. I will definitely be recommending and ordering from Laughing Hens. Thank you
Dec 10th, 2022

(Translated by Google) I paid extra higher postage costs to be able to track the shipment, I could have saved myself these additional costs because I wasn't at home today and my daughter told me that I had to pick up a package at the post office because she should have paid customs and DHL only takes cash. When ordering, nowhere is it pointed out that the matter is by no means settled with the payment for the wool and the postage. I feel somehow duped if another 18 is added. For 27 (postage + duty + flat fee (?) whatever) I would not have ordered the goods, because I could have bought 200g of wool for these expenses. This will have been my first and only order from your company. (Original) Ich habe extra hhere Portokosten bezahlt, um die Mglichkeit einer Sendungsverfolgung zu haben, diese Mehrkosten htte ich mir sparen knnen, denn heute war ich nicht Zuhause und meine Tochter berichtete mir, ich msse ein Paket bei der Postfiliale abholen, denn sie htte Zoll bezahlen sollen und DHL nimmt nur Bares. Nirgendwo wird bei der Bestellung darauf hingewiesen, da mit der Bezahlung fr die Wolle und des Portos die Sache keineswegs erledigt ist. Da fhle ich mich doch irgendwie hinters Licht gefhrt, wenn nun noch weitere 18 hinzukommen. Fr 27 (Porto + Zoll + Auslagepauschale (?) wofr auch immer) htte ich die Ware auf keinen Fall bestellt, denn fr diese Auslagen htte ich 200g Wolle kaufen knnen. Dies wird meine 1. und auch einzige Bestellung bei Ihrer Firma gewesen sein.
Feb 2nd, 2023

(Translated by Google) I am writing this for German speaking knitters... Thanks to cookies, the shop opens in German and there is no reason to assume that it is not in Germany. I bought a very high-quality yarn that was cheaper at laughing hens than in other shops, and there was a 10% discount when I subscribed to the newsletter. So far, so good - after 3 days came the rude awakening: an invoice from German customs for 68.54 in customs duties, since the goods come from Great Britain. This is only mentioned on the shop's website on the "postage costs" page, I consider this to be fraudulent in connection with the German-language website. I gritted my teeth and paid because otherwise I probably wouldn't have gotten the money for the wool refunded. (Original) Ich schreibe dies fr deutschsprachige Stricker*innen Der Shop ffnet sich dank Cookies gleich in deutscher Sprache und es gibt keinen Anlass zur Vermutung, dass er sich nicht in Deutschland befindet. Ich habe ein sehr hochwertiges Garn gekauft, das bei laughing hens gnstiger war als in anderen Shops, dazu gab es 10% Rabatt bei Newsletter-Abo. Soweit, so gut - nach 3 Tagen kam das bse Erwachen: Eine Rechnung vom deutschen Zoll ber 68,54 Zollgebhren, da die Ware aus Grobritannien kommt. Dies ist auf der Website des Shops lediglich auf der Seite Portokosten erwhnt, dies halte ich in Verbindung mit der deutschsprachigen Website fr Betrug. Zhneknirschend habe ich gezahlt, da ich sonst vermutlich das Geld fr die Wolle nicht erstattet bekommen htte.
Jan 30th, 2023