NatWest

Popped in first time at Nat West Barnsley to sort a lost card out with my partner. Worst ever, miserable greeting, customer facing !!! Absolutely disgusting ..and I work for a bank ..Nat West unfortunately your staff are lacking in being 'Approachable' to say the least. Won't be visiting again ..I'd advise to go and seek another branch.
Mar 1st, 2023

Staff turned away my husband making a cash withdrawal from our joint account at 15:45. States on both the website and Google that its open til 16:30. Neglects to mention anywhere that you cant use the cash desk after 16:00. I left work at 16:00 and was at the branch 10 minutes later, to be told to come back the following day despite being told to come back by a staff member. Appalling service resulting in loss of income to myself and the inability to withdraw the cash that I urgently need.
Feb 18th, 2023

Apr 23rd, 2022

I'm not sure why this branch is still open, I assume Natwest is tying to run it down so they can close it. The already very short opening hours are even shorter for the counter which closes before the advertised closing time and doesn't open on Saturday at all. Surely when I can do most things online, the only reason I would go to branch is because I need counter service. When the counter is closed (which is pretty much always is when I've visited) all that the staff can do is help you use the ATMs. The staff themselves seem fine but are unable to offer anything approaching a decent service thanks to the lack of counter opening at this branch. I hardly ever visit now, which I'm guessing is what the management want so that they can claim that usage has dropped and then close it.
Jan 14th, 2023

States Bank open Saturday 09:30 arrived 09:30 Waited until 10:15 Still Closed.
Feb 9th, 2022