eviivo

Do not use this channel manager for your small business! Its all fine and works ok until something goes wrong We had an issue with a online travel agent billing us the wrong amounts and this was a historical problem so could have been going on for years before we realised. As a result we stopped working with them and told eviivo about this and they agreed we didnt have to work with them and could cancel all future bookings with this agent. Our invoice a few months down the line we had a 266 relocation charge from this agent. We informed eviivo and what pursued was months of back and forth between them and the agent. They eventually told us it was fine we did not have to pay. Fast forward 2 YEARS later every monthly invoice that gets generated still has this charge on and were constantly asked for it every month. Eventually there was another billing issue where a staff member forgot to invoice us a bill 6 months prior and this was issued as a new statement for us. This led to us asking for a statement of accounts so we could pay up to date. The 266 was still on there and we was told that this amount now had to be paid. 2 YEARS of messing around and now they tell us we need to pay this bill. In amongst all this it takes you about 30mins to get through to the customer service so it is very slow to get issues resolved and when you ask a member of staff to contact youthey never respond. We have now scheduled lots of demos with other companies. They all do a similar thing so it easy but the alternatives have a much less clunkier system to update rates. It is just a shame we now have to terminate our contact with them and move over all of our existing bookings manually.
Apr 4th, 2023

I do not recomend Eviivo Suite under any circumstances. The platform does not work properly and when we complain they put the blame on the customer or booking or any other. The customer service is obsolete. Nobody help a customer in need and the worse part is that they force you to stay with them through a year contract. Very disappointed and angry with them.
Apr 15th, 2023

Unfortunately even after so many years on the market they have so many issues which will make you lose money eventually. We had 30 units with eviivo at the moment and we are migrating to another provider where we hope for better support and less Errors. They know how to sell you their services but after that when you need something to be resolved they can only escalate the problem to different departments. Last drop was: automated emails weren't sent, or they were sent on wrong days and times, all properties on Airbnb were disconnected and took them 2 days to sort it. I would recommend to find something better as at the moment it looks like Eviivo is a sinking ship
Apr 8th, 2023

Tristan was the best person I have had in a long time at Eviivo who gave me exceptional help and I would certainly ask for him again. Lucky Eviivo for having such an excellent customer service representative
Apr 1st, 2023

Great help from Tristain thanks very much love the product
Mar 22nd, 2023