Douglas Pharmacy and Travel Clinic

Left my mother without her medicine for two days because they said she hadn't ran out (she obviously had), when I spoke to them and went to pick it up finally, they asked me to come back at a later time. When I returned they left me waiting over half an hour again after saying it would be done. Not the first time this has happened. Usually left waiting even if there isn't a queue. Had to switch pharmacies because of how often these things have happened. 2 stars as there is one member of staff (Asian lady who wears a headscarf) who is helpful and does her best to sort things out.
Mar 16th, 2020

Should have written this review year's ago. I have been a customer of Douglas Pharmacy for over 10 years. in my option, experience and from what I hear from other people regarding other pharmacies, I can say without hesitation that they truly are the best. While no pharmacy is perfect it I have always found Douglas to be quick and efficient in sorting out any issues that arise. Combined with their friendly and knowledgeable approach to their customers, they get Five Stars from me. Size doesn't really matter, they serve Richie Street Group Practice patients as well as others in the community and I've never known them to take longer than 20 minutes. During my custom I only ever had one complaint (with a pharmacist/assistant that had never seen before or since). Even then, the lead pharmacist took over and resolved issue with apologies within 10 minutes. An excellent compliment to an outstanding surgery.
Feb 12th, 2020

Feb 2nd, 2020

Good behaviour
Jan 13th, 2020

Nov 23rd, 2019