Little Stars Leotards

Really disappointed with the service I recieved after reading so many good reviews. I ordered a leotard for my daughter on the 5th of April, heard nothing but as it was near the Easter bank holidays I was prepared for it to be a while. I chased on Tuesday afternoon as I had still not heard anything and recieved no response to my email. I tried another email address again on Wednesday to be told my order was out of stock as they hadnt seen my order until Thursday the 6th of April and had taken the stock to a sale. Rather than this being communicated to me on Thursday when my order was seen, it was only due to me chasing that I was informed . I was offered an alternative but due to the service I had recieved I politely declined. My daughter was really disappointed as she loved the leotard we had ordered and was really excited for it to arrive. To top it off I then had to chase my refund to be issued which took another 2 emails! I would definitely not rush back to purchase from here again. Edit : In response to your reply. I did order on Wednesday afternoon (5/4/23 @ 14:21), my order was seen on Thursday (6/4/23) which you told me in your reply that I recieved yesterday. Yet I was not told it was out of stock until I proactively chased up yesterday a full week after the order was placed with emails that were sent on Tuesday left unresponded to. Whilst I understand errors occur If you had communicated with me what was going on from the outset, this would not have happened. When I ordered the leotard showed as In stock and I was non the wiser until I eventually recieved a response. As for my refund being issued immediately, this is not the case. I asked yesterday for this in a reply and had to chase this again today which is when it was done. I am more than happy to share all correspondence between us to back this up if you would like.
Apr 6th, 2023

Just raced there before it closes at 4pm. Got there at 3:45pm. Closed. So annoying.
Nov 3rd, 2022

Nice place of sports wear and leotards .
Jun 19th, 2022

I messaged little stars regarding a personalised order and received an email straight back. I then received a call the next day to take payment and my order was with me the next day. Amazing service and beautifully customised gymnastics kit. Thanks again!
Oct 20th, 2021

Nothing particularly wrong with the product but failed to remove security tags during sales transaction and then aftersales poor - advised to send the product back at my expense or find an Asda! Not helpful, won't be purchasing again.
Jun 29th, 2021