Lifetime Pet Cover

I've been with LPC for almost 7 years with my dog. I've been fortunate enough to only have ever made one small claim and the whole process was very easy and hassle free - which I will give them absolute props to. I renewed our lifetime policy a few days ago, as it renews every year, this year up 21% from last year. We've just moved and requested the address to be changed. I wasn't contacted at all and received an automated email to say the changes have been made and my monthly payments have gone up ?... The issue I have is the lack of communication/customer service. For a long time customer I would expect a phone call to say no problem changing the address but just so your aware the monthly payments will go up to X (making my renewal now almost 28% higher). That payment could have been the difference between me renewing with them this year and using one of our other quotes from another company with a similar cover. I'm very disappointed. I was expecting possibly an admin fee (thinking that I was within the 14 days so I might have been lucky) but not the amount it's gone up to, especially with no communication to reflect the increase. I also think that the preferred/recommended/main method of communication being email is still quite poor for an insurance company.
Jan 23rd, 2023

Jan 8th, 2023

This company is a scam. I have been a costumer for 4 years and never made a claim. I have recently tried to contact them with multiple follow up emails requesting some information on how to claim some recent vet expenses but had no response. I have then emailed (using the same address) asking to cancel my registration and the reasons behind my request and I quickly got an email basically saying goodbye. I have now tried to complain formally but I'm not very hopeful given their modus operandi.
Oct 26th, 2022

Oct 4th, 2022

Edit : after a few days they did sort out the issue and offered 50 compensation for the hassle so changed to 3 from 1 star. This company took nearly 700 hundred pounds out of my account when I applied for cover , I received no paperwork etc and when I contacted them they said something went wrong and asked if I would pay again... after me pointing out they had already taken my money they said " oh sorry we will try and sort this ASAP " ...2 days later and no response to email since then . At this point they are either incompetant or scammers and I would advise avoiding them .
Mar 25th, 2022