Arissa Beauty & Aesthetics - Gants Hill

Came here for a facial. Was not worth 55. The therapist didnt really explain at any point what she was doing, rushed through the extractions - I dont know how she was able to do this without a ring light or magnifier. For the same amount of money, you can get a much better quality facial
Apr 1st, 2023

This is my beauty salon of choice. Their facials are the best in the area and the pricing is better than most. Ask for Jodie as shes honestly the best beautician Ive had. Honest, thorough and super friendly.
Nov 7th, 2022

(Translated by Google) Professional, clean and pleasant at affordable prices (Original) ,
Sep 6th, 2022

Beautiful place , good staff but at my last visit I was very unhappy . I went for my roots but the staff did not use the color that she should have which she always used before . Did not give enough time to develop the color so I ended up paying for the job that was done very unprofessionally . I complained to the head office . Rather than trying to retain a good customer for the past 2 -3 years they blankly refused the refund even a 50% of the actual cost or offer any other solution . Since then the staff who did the very unprofessional job has left Arissa , may be didnt want accept the responsibility . Within a week I had to have my hair re-done and spent another 40 !!! Very untrusted and unprofessional approach towards the customer . Simply they dont care for customer satisfaction !!!! Its taken them such a long time to deal with still unresolved issue !!! Service: Hair coloring
Mar 14th, 2023

Appalling place. And liars. I live locally and I am an aesthetic therapist. I came in for a facial, full body massage and enquired of getting a patch test for laser hair removal. (I AM A PROFESSIONAL LASER HAIR THERAPIST WITH 5 years EXPERIENCE). During my massage the lovely therapist (a white lady) told me that the owner said they do not laser BLACK skin. I asked the therapist THREE times to repeat herself she was SO embarrassed and didnt want to get in trouble and kept insisting it is what her boss told her. But SHE KNOWS she can laser black skin. The 3D trilogy ice laser is the most advanced laser machine in the industry RIGHT NOW and CAN laser skin types 4-6. It is SPECIFICALLY made to laser my skin type. I had no issue with the therapist herself just the message she gave me coming from the owner as I had come in 30 mins before my appointment to book it and came back. I was told at first I can have a patch test and then I was told I couldnt because of the colour of my skin which is NOT accurate. GOOGLE 3D ice trilogy and you will see the skin types it is aimed to. The fact the owner is now insisting that I shouted and was rude to the therapist is appalling because of the colour of my skin. I asked for the owner to contact me and NOBODY contacted me. Yet I am banned? Refusing someone treatment for the colour of their skin is a crime. Never recommending to anybody never coming again. Very unprofessional and dishonest people.
Aug 26th, 2022