Imex Ceramics UK

Their toilet slow release seats are garbage. They only last for one sitting.
Nov 12th, 2022

Aug 14th, 2022

I am now in my 5th toilet seat and now imex is refusing to change the seat saying it is not a manufacturers fault which it is. I have 2 other toilets with seats from 2 different manufacturers and have not had any problems. Imex are requesting I buy a new one from their supplier at a cost of 91 pounds how can they expect customers to keep purchasing seats for the same toilet when its clearly not the customers fault
Oct 22nd, 2021

Product - IMEX Grace Toilet SEAT - Now on my 3rd toilet seat (across 2 bathrooms) as the slow close hinge fails quickly (3-6 months) followed by the plastic around the hinges cracking and falling apart. To be honest the first seats last just past the warranty period so IMEX were not interested in helping so I sourced 2 new seats from QS Supplies as they were the cheapest. To be fair QS replaced the first seats from them, no questions asked, however, the second time not so good service. Apparently, I must have broken it when removing the seat. This is incorrect, the quick release is very simple and easy to remove and therefore the plastic must have been cracked prior to removing it. The plastic is obviously not strong enough to support the soft close mechanism. Result - now looking for a different make of seat that will fit or replace the whole toilet, unfortunately I have the same in both bathrooms. I would not recommend this make, looks nice but not fit for purpose.
Dec 29th, 2021

What fantastic customer service from Imex - so refreshing to have such excellent aftersales! I wanted to replace a soft close barrel after 4 years of intensive use and really struggled to remove it from the toilet seat. Adam was amazing, sending through the manual and then giving support & suggestions over the phone. So nice to be able to fix rather than replace the whole toilet seat - far better for the planet. Thank you Adam / Imex.
Sep 13th, 2021