Banbury Heating Supplies

Extremely helpful staff..Especially Bob and Clive. Can't rate this wholesaler and it's staff highly enough. Deffo recommended
Apr 21st, 2023

Fitting a bathroom at home with limited experience and the guys behind the counter helped brilliantly by providing parts and advice.
Feb 27th, 2023

Rang in for assistance and was provided with a friendly voice that was keen to help and even offered that I pop in to see if there was a part that would do the trick. Alan was extremely kind and helpful and although a very small part, it was very important to what I needed...didnt even charge me, what a top man and top company!
Nov 15th, 2022

They correctly identified what I needed to fix my leaking tap, and supplied it from stock. No need for postage costs and avoided the inevitable return when it's the wrong part/size etc. Fantastic customer service. Thanks chaps.
Sep 16th, 2022

Had a problem with a toilet flush. A very heavy handed visiter simply broke the plunger in the wall plate. The bathroom was 3 years old and supplied by Bathstore who are no longer trading. Some of their business was taken over by Homebase who were trying to be helpful but said they simply didn't stock that item from the supplier. I went to several places to try and find a simple replacement so I wouldn't have to carry out any heavy work. I was advised that each flush plate had its own mechanism and in a worse case scenario, I may well have to replace the whole flushing unit and tank which would have been major job as the bathroom is fully tiled. I then found Banbury Heating Supplies. They were simply brilliant. They took all my photos of the damaged plate and simply asked everyone of their employees if they could identify the manufacturer. They didn't give up and kept checking on the internet. With their specialist knowledge, they eventually identified the exact damaged part. I was so relieved. They ordered everything for me. Called me within 2 days confirming it was in. I only paid when I collected it and they were just so helpful in explaining how to repair/replace the damaged part with ease. Absolutely brilliant service. I had read a review complaining that they were unhelpful as someone had managed to buy a part cheaper elsewhere but wanted their expert service. Surprise, surprise, they were reluctant to simply be used but it did make me concerned that I may have also paid heavily over the top. just to satisfy myself, I did a price check. Let me confirm, their prices were exactly in line with others on the internet. Their service however was outstanding. Obviously there's always someone cheaper, but if you want a fair deal with great old fashioned service, these are your best bet. Don't be put off by the one negative review.
Dec 26th, 2021