Juice Global Limited

I'd like to take this opportunity to update my review below of Juice. I received a response the very next day from Tayla who apologised for the miscommunication. She put things right and sent out an upgraded replacement by return post. Everything seems fine with my new power bank, so fingers crossed I get at least a year and more worth of recharges! For that reason alone I have only given 4 stars - erring on the side of caution! Tayla showed great customer complaint resolution. ...................................................................................... I purchased a 'Juice 3' (10,000Ah) power-bank at the end of July last year, and had 9 months fairly good use from it until one day early May this year when it just stopped working. I emailed the company on May 6th informing them of the situation. I got a reply 3 days later asking if I had made sure the bank had sufficient charge - 'no s--t Sherlock'!! I replied on May 10th saying 'yes, I had done the obvious'! No reply. I emailed again May 13th - no reply. May 17th - no reply and finally May 22nd - no reply. I think this company has appalling customer service and simply chooses to ignore customers who have genuine complaints. I wonder what Jolyon Bennett (CEO Juice UK) thinks? Psychology degree I read, well my feelings and thoughts of Juice are pretty clear!! My product is still within 12 months warranty so I shall be raising this with my local Trading Standards. In the meantime, if you want some advice (to reinforce the countless other negative reviews) don't buy from Juice!
Jul 11th, 2022

May 8th, 2022

Customer service was great. My initial item didn't arrive but when I contacted the company they were very quick to deal with the issue and went above and beyond to resolve. They were very responsive to messages, helpful, polite and then kept me informed with the rest of the delivery. The items were dispatched quickly and I was notified as to when I should receive them (this information was also accutate). I was very impressed with the level of care from customer service.
Oct 21st, 2021

Absolute joke of a company. I received a faulty charger. Emailed them to ask for replacement. No response. Had to get PayPal involved because this company is totally incompetent in dealing with customers. I wont ever be buying their products again .
Jun 4th, 2021

A company who went from Gusto Telecom, Juice Power to Juice Global selling off cheap/poorly made Chinese electronic products for your expensive electronic devices. You don't buy an expensive iPhone and buy cheap accessories from Poundland do you? If so then Juice Global is the place to buy from. Isn't anyone their due diligence? Update your website with the current company name, clowns.
Jan 18th, 2021