The Carpet & Flooring Company

Unprofessional staff, arrogant, and unhelpful. Can't give a simple direct answer, just misleading babbling. Offended me and kicked me out for asking for a direct answer. I suggest avoiding them...
Aug 30th, 2021

Toby was very helpful
Sep 26th, 2022

We have had most of our house recarpeted over the last few years and TCAFC have been brilliant every time. Very quick responses, reasonable prices and high quality work from Claudio. We've never considered using anybody else.
Jul 15th, 2022

The Carpet and Flooring Company have just carpeted the whole of our upstairs, and we couldnt be more pleased ! When I first visited the shop in Banbury, I knew exactly what I wanted, and Andrew was really helpful. Toby came and measured up and was very friendly and helpful, and Claudio fitted the carpets. His work is impressive.......and such a nice man aswell ! Both he and Jack, who was helping him, were polite and friendly and I would recommend them to anyone thinking of replacing their flooring. Communication was good too, which is so important. There are other large carpet companies out there but I feel good supporting an independent business, and without doubt, TCAFC made me feel like a valued customer. Thank you Andrew, Toby, Claudio and Jack !
Jan 26th, 2022

You have two options buying carpets, to go for the cheap option with the national chains, or to use a local specialist like Banburys Carpet and Flooring Company. Our cottage is almost 300 years old, with winding staircases and no right angles anywhere. We were very pleased with the selection of floorings available and first ordered Korlok flooring for our bathroom like laminate boards, but polycarbonate and waterproof. Toby normally doesnt stock this, but as a Karndean stockist was able to get it in for us. When we planned to carpet the entire house, we again used the company, who sold the perfect one at a price we were happy with. Undoubtedly we could have found a cheaper alternative somewhere, but as we only planned on doing this once, quality was our prime requirement. The difficult job of fitting was undertaken perfectly by Claudio. It took 2 days and as they were able to work around some very heavy furniture, saved us a lot of hassle. He was full of useful advice and helped us prepare each area for fitting. The finished result is excellent - it has transformed our house. There are a number of reasons we would recommend using the Carpet and Flooring Company. First the customer service is excellent. Andrew who runs the shop is very helpful and remembers customers, so you always feel he is being attentive to your individual needs. Toby, who measured up, came out twice to ensure he fully understood our complex requirements. The fitter Claudio is a proper time-served craftsman, able to cope with very difficult properties like ours.
Dec 11th, 2021