Charlestown Pet Hotel

Brilliant place ! Would not leave my dog anywhere else. Always comes home a happy well looked after dog.
Nov 17th, 2021

Positive: Professionalism, Quality, Reliability, Responsiveness, Value
Nov 8th, 2021

Our cat is always well looked after and the staff are brilliant.
Oct 29th, 2021

Aug 29th, 2021

The website says open till 6, so I set off just after 5 to go get my cat, only takes 15 mins so I knew I would make it in time before they shut. My mum rings ahead to let them know I was coming and she tells my mum that they were shut. I then ring her myself and explain that their website says open till 6 and that they should update it as this was not true. I had to pick my cat up a day early due to not having a car which is why I needed to pick my cat up tonight. The woman was rude on the phone and told me that I had to come tomorrow instead but I was already on my way so therefore I wasnt about to turn around as I was getting a lift there. She argued with me on the phone when I got there as I accidentally went to the wrong car park, when I got there she charged me 80 even though it shouldve been 70 as I picked my cat up a day earlier. Also, when I arrived there she wasnt even ready with my cat but had the audacity to complain to me on the phone about coming too late. She then told me to check this was my cat as she has another cat with the same name, this shows me that she was very unorganised and not professional at all! I then opened my cats carrier to check that it was actually my cat and as my cat stuck his head out she pushed him back in and called him a fatty. I was not happy with her calling my cat that at all, nor do I think anybody would be happy with that! 0/10 I would NOT recommend at all! Also, my cat stunk! I rated this place 1 star but in reality it shouldnt even get a rating! Horrible horrible horrible place and woman! Not happy at all and neither was my cat!
Aug 12th, 2021