Topps Tiles Shipley

Called into the shop yesterday to buy tiles . The assistant was Matt . I have to say he was a pleasure to deal with , nothing too much trouble . He had them transferred from another store and contacted me as soon as they were in . Great service Thank you Julie cecere
Feb 23rd, 2023

1 star is all they deserve. I bought 2 Bags of Bal tile grout from the store at Shipley. When buying the colour i requested i commented to the sales assistant that it didn't look like the colour from the colour chart. He assured me that once applied it would dry and look like the colour from the Bal colour chart. i took his word and my tiler applied the grout and low and behold it dried to the colour which we didn't want. The manager of the store came out and met the tiler at my home and agreed something had gone wrong. She took a sample and had it tested at the store to which the had the same results. They then advised me that they were going to contact the Bal area manager and discuss the matter. I myself rang the area manager myself to voice my concerns about the grout spoiling my newly laid floor and asked for a solution to the problem. He said he was aware of the problem and between Bal and Topps Tiles they would get back to me. That was roughly in mid October 2020, it is now the 6 January 2023 i still haven't heard anything from Topps tiles or Bal. Shocking customer service and to be honest they have thrown me under the bus to deal with there mess. Please be aware of the Bal product and please be aware if you buy anything from Topps tiles they will not help when you have a problem.
Feb 2nd, 2023

Great staff, ideally situated and the manager Josie is like an encyclopedia for tiles and all the other products. She must certainly do her homework that's for sure cos I often leave the store and think. " well I didn't know that". 10/10.
Aug 9th, 2022

I went in on Saturday to pick up my new tile cutter RUBI 850 WET CUTTER for Cartmells Tiling & Plastering. I've been using the Shipley store for years now . I deal with Josie the Manager mainly but also Rick & Mathew , they are ALL very helpful and amazing . Josie goes above & beyond to ensure everything's correct for my orders / customers, I keep her extremely busy . Thanks to Josie & her team. From Ian and the Cartmell Team.
Apr 22nd, 2022

Super helpful staff, we were served by Carrie who went the extra mile to ensure we received the highest level of customer service.
Oct 29th, 2021