Ascot Bar & Lounge

Dined here last night as part of our stay at Pennyhill Park. I'm gluten free, dairy free and soya free. We informed them of my allergies with 3 months notice. We called 1 day before to check they were aware of the allergies and to check that they could provide me with the t-bone steak and confirmed ok. I was given a menu, the t bone steak was missing. I was told it's been removed from the menu, but I only called to say before!! They were not very allergy helpful. They did check with the kitchen, but was a lot of hassle. I was told gluten free bread was on the way, 10 minutes later I was told it has dairy in it so I couldn't have it. What GF bread has dairy!? They had 3 months to plan for this! Starters arrived and eaten... But still no drinks, so we had to chase for them. I ordered potatoes with my main. After the starters arrived I was told they didn't have any potatoes. So I ordered carrots instead. Mains arrive and potatoes turn up. Thought they were out of potatoes?? Ordered a drink, had to chase again as it still hadn't arrived. It was very clear that they didn't have enough staff. Food was delicious. For 172, I'd expect a much better service and much better attention to allergies especially with the notice they were given.
Oct 10th, 2022

Note 30pp deposit, we booked, and no table was allocated also requested a highchair which we then had to request again. Food average, service friend but patchy, poured still water onto sparkling water and then didn't change the glass... not a place I'm afraid I would not rush back to..
Apr 19th, 2023

Excellent high tea
Dec 27th, 2022

Lovely hotel but service not five star unfortunately.
Dec 25th, 2022

Nice quiet place
Sep 23rd, 2022