Crest Nicholson - Harborne Manor

Great location but not good finish in the property.
Dec 23rd, 2021

Bought a house at Harborne Manor and was promised certain features it would have (which are missing). Crest Nicholson have admitted their mistake but are doing nothing to rectify it, in fact I have called 19 times in the last 8 days and never got through to anyone, emails get ignored as well. No aftersales care whatsoever, the missing features are starting to seem like deliberate cost saving measures. Do not buy a property here, it's a miserable experience.
Aug 19th, 2021

Although we were initially pleased, we have now discovered that the Crest Nicholson team have deceived not only us, but multiple residents on our street (and quite possibly the entire development) in terms of fixtures in our home. If this had been easy to rectify, my review score would not be so low - but after months of waiting they have still not replaced a kitchen extractor hood fan that leads nowhere, and have ignored over 20 pieces of correspondence over the past few months regarding another issue. Between this appalling customer service and the fact that someone in the organisation clearly decided to cut corners (it cannot be a coincidence that every home on the street has the same issue), I cannot recommend Crest Nicholson or Harborne Manor at this time.
Jul 31st, 2021

Crest Nicholson LIED to new buyers about what grade windows they would have, installed cheap windows and are now avoiding calls.
Jun 30th, 2021

The entire Atlanta Way street is missing acoustic glass windows and Crest Nicholson are avoiding responsibility.
Jun 10th, 2021