RCM Motors

RCM Motors
  • Millwey Rise Industrial Estate, Unit 6 Weycroft Ave
    Axminster, eng EX13 5HU
  •   129734047

Hours

Thursday:
8:00 AM - 8:00 AM
Friday:
8:00 AM - 8:00 AM
Saturday:
Closed
Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 8:00 AM

Chamber Rating

5.0 - (9 reviews)
9
0
0
0
0
Read Our 9 Reviews

Chamber Rating

5.0 - (9 reviews)
9
0
0
0
0
  • D

    Profoundly disappointed with RCM and their factually incorrect response to my initial (and reluctantly left) four word review so following a friends advice to correct the response by RCM this is what actually happened - I had two vehicles booked in for work, one at 9am and the other at 11am (booked in by RCM at short notice the day before which I was happy to accommodate to get both jobs done the same day - fantastic!). Turned up with vehicle 1 at 8.45am in horrible weather only to be told 20 mins later that the work could not be done due to the weather as only the outside ramp was available but I could leave vehicle till a break in the weather allowed the work to be carried out. I completely understood the situation but as I had only got the morning off to get both vehicles in and also needed vehicle 1 after lunch, I was a bit stuck about what to do as the rain had set in hard for the whole morning and vehicle 2 had to be there in the morning too. I was just about to suggest swapping the vehicles over and booking in vehicle 1 another day when out of the blue and for no reason at all I was abruptly and very rudely told that they did not want me as a customer. If taking a moment to decide what to do (as I clearly still wanted the work done on both vehicles) and thinking about the logistics of the situation for a minute due to vehicle one being needed in the afternoon was bang out of order then of course it is all my fault. If I had been rude or had I kicked off about not being told about the job being weather dependant as it would be on the outside ramp (which would have prevented the situation and saved everyone`s time had I known in advance resulting me in turning up with vehicle 2 instead) I would of course understand but I had been very calm, polite and understanding and had also taken the time and the effort to get there early like a good customer should so the attitude was not from me! I simply left without a uttering a word in total shock and disbelief at the way I had just been treated but thinking naively that perhaps I might get a phone call and an apology and an offer to rebook the jobs but nothing whatsoever after a week hence my review which was very reluctantly left. I have since had the work carried out elsewhere happily, but am still stunned by what happened and the distortion of what actually and factually happened from RCM in their response as I expected so much better from RCM and still feel very sad about it but I will not let RCM mislead others about MY experience hence this long edit to tell the truth. Would I trust them to do a good job? - Of course I would without question but the review is not about that and customer service is as vital a part of any business as any work carried out.
    Mar 16th, 2023

  • Rob Harris

    Services: Auto body & trim repair, Auto body & trim replacement
    Jan 24th, 2023

  • Price Bill

    Very friendly, knowledgeable and helpful. My go to garage for my motorhome.
    Dec 20th, 2022

  • steven james

    Craig and his team have worked on my work vehicles and my personal vehicles for just over a year now and they definitely know what they are doing. Ive used many garages over the years and these are by far the best around our area. Craig really knows his job and his prices are also very reasonable. Would recommend him to anyone and have already put people his way. He is very honest and i trust him 100% with my vehicles. Im very fussy with most things and its hard finding a decent garage these days. Luckily I found rcm motors who really look after me and my vehicles. Service: General repairs & maintenance
    Oct 12th, 2022

  • Mikey Sturtridge

    Service: Auto maintenance
    Sep 16th, 2022

Read Our 9 Reviews

About
RCM Motors

RCM Motors is located at Millwey Rise Industrial Estate, Unit 6 Weycroft Ave in Axminster, England EX13 5HU. RCM Motors can be contacted via phone at 129734047 for pricing, hours and directions.

Contact Info

  •   129734047

Questions & Answers

Q What is the phone number for RCM Motors?

A The phone number for RCM Motors is: 129734047.


Q Where is RCM Motors located?

A RCM Motors is located at Millwey Rise Industrial Estate, Unit 6 Weycroft Ave, Axminster, eng EX13 5HU


Q What days are RCM Motors open?

A RCM Motors is open:
Thursday: 8:00 AM - 8:00 AM
Friday: 8:00 AM - 8:00 AM
Saturday: Closed
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 8:00 AM


Q How is RCM Motors rated?

A RCM Motors has a 5.0 Star Rating from 9 reviewers.

Hours

Thursday:
8:00 AM - 8:00 AM
Friday:
8:00 AM - 8:00 AM
Saturday:
Closed
Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 8:00 AM

Ratings and Reviews
RCM Motors

Overall Rating

Overall Rating
( 9 Reviews )
9
0
0
0
0
Write a Review

D on Google

image Profoundly disappointed with RCM and their factually incorrect response to my initial (and reluctantly left) four word review so following a friends advice to correct the response by RCM this is what actually happened - I had two vehicles booked in for work, one at 9am and the other at 11am (booked in by RCM at short notice the day before which I was happy to accommodate to get both jobs done the same day - fantastic!).
Turned up with vehicle 1 at 8.45am in horrible weather only to be told 20 mins later that the work could not be done due to the weather as only the outside ramp was available but I could leave vehicle till a break in the weather allowed the work to be carried out. I completely understood the situation but as I had only got the morning off to get both vehicles in and also needed vehicle 1 after lunch, I was a bit stuck about what to do as the rain had set in hard for the whole morning and vehicle 2 had to be there in the morning too.
I was just about to suggest swapping the vehicles over and booking in vehicle 1 another day when out of the blue and for no reason at all I was abruptly and very rudely told that they did not want me as a customer. If taking a moment to decide what to do (as I clearly still wanted the work done on both vehicles) and thinking about the logistics of the situation for a minute due to vehicle one being needed in the afternoon was bang out of order then of course it is all my fault.
If I had been rude or had I kicked off about not being told about the job being weather dependant as it would be on the outside ramp (which would have prevented the situation and saved everyone`s time had I known in advance resulting me in turning up with vehicle 2 instead) I would of course understand but I had been very calm, polite and understanding and had also taken the time and the effort to get there early like a good customer should so the attitude was not from me!
I simply left without a uttering a word in total shock and disbelief at the way I had just been treated but thinking naively that perhaps I might get a phone call and an apology and an offer to rebook the jobs but nothing whatsoever after a week hence my review which was very reluctantly left. I have since had the work carried out elsewhere happily, but am still stunned by what happened and the distortion of what actually and factually happened from RCM in their response as I expected so much better from RCM and still feel very sad about it but I will not let RCM mislead others about MY experience hence this long edit to tell the truth. Would I trust them to do a good job? - Of course I would without question but the review is not about that and customer service is as vital a part of any business as any work carried out.


Rob Harris on Google

image Services: Auto body & trim repair, Auto body & trim replacement


Price Bill on Google

image Very friendly, knowledgeable and helpful. My go to garage for my motorhome.


steven james on Google

image Craig and his team have worked on my work vehicles and my personal vehicles for just over a year now and they definitely know what they are doing. Ive used many garages over the years and these are by far the best around our area. Craig really knows his job and his prices are also very reasonable. Would recommend him to anyone and have already put people his way. He is very honest and i trust him 100% with my vehicles. Im very fussy with most things and its hard finding a decent garage these days. Luckily I found rcm motors who really look after me and my vehicles. Service: General repairs & maintenance


Mikey Sturtridge on Google

image Service: Auto maintenance


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Overall Rating

Overall Rating
( 9 Reviews )
9
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0

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