Immediate Media Co.

Bought a Gardeners World subscription for my partner and had the magazine delivered for some years. A couple of months ago I received a letter explaining that the cost of the subscription would be going up in price by 15%... as my partner had commented that the content wasn't what it used to be and full of awful adverts, she said it wasn't worth having any more. So, I phoned the cancellation line on the letter. The obnoxious woman that answered my call was uncaring and appeared not to be listening to me at all. She haggled with me regards a lower price several times and did not seem to care that I just wanted to cancel the subscription. Finally, and with quite a condescending attitude she agreed to cancel my subscription. ...or so I thought. A couple of weeks later I recieved another copy of the magazine and found my account had been debited the full inflated price of a 6 month subscription. Once again I called the cancellation line and spoke to Marco. He couldnt find any record of me cancelling but said he would refund me the full amount.. less the magazine I had received! (Marco basically said that I hadn't cancelled and so I would have to pay for the one magazine I'd received.... even though I'd cancelled it!!) I'm still trying to get the money back for the magazine I sent back to thier returns address... I doubt very much I will ever get my money back.......
Apr 26th, 2023

Mar 9th, 2023

Dec 28th, 2022

Dec 12th, 2022

I have been waiting for over 5 weeks for a response to an email regarding the Lego ninjago magazine.
Oct 16th, 2022