Prezzybox

I don't usually do this - my life is busy enough! - but I happened upon these reviews for Prezzybox, which would have you believing the company is basically run by a bunch of ex-con scam-artist cowboys doing business out of a broken down caravan (intent on taking as much of your money as possible before disappearing to the Maldives forever), and I felt absolutely obliged to come to their defence. Now look, I don't know which of these reviews are true, or whether there is just some bizarre agenda here by a handful of disgruntled whatevers, but I'll say this: I have used Prezzybox perhaps 10-15 times over the years, and EVERY SINGLE TIME I place my order, receive my parcel in perfect time, everything is inside it, and all is right with the world. I would not hesitate to recommend them and think it is wholly unfair that they are being portrayed as no better than a horde of bank robbers pulling off a nationwide heist. I placed an order just last week for a friend's upcoming birthday. I didn't receive an email to confirm the order (probably because I always check out as a guest) and so contacted their team, just to confirm the order had been received. Despite it being a Sunday (!), I got a response within 2 hours, so yeah, I wouldn't exactly call their customer service shoddy either. As always, got my package a few days back, everything good, nothing broken or missing, bingo! Wholly unfair bashing of Prezzybox on here and I wish the majority of people, who have no doubt had a positive experience with them, would pipe up. And no, I don't work for them, know any of them personally, blah blah blah. I'm just a guy who bought a lot of cool stuff from them and have been completely happy with the service, hence why I keep coming back. Oh, I almost forgot: Was once disappointed with a product from them (the shower steam tablet things that didn't smell of anything) and they refunded immediately, no quibbles. What an awful company!
Apr 28th, 2023

Very poor quality, total rubbish!! Rip off merchant.
Apr 23rd, 2023

I ordered two items, one was delivered promptly, with no issues, the other one did not arrive yet (now past the estimated delivery window) and is late for the birthday it was intended. Their customer service is supportive in terms of resolving the problem atm. Reading the reviews, I feel like the company has issues with certain suppliers they work with, and some suppliers are not that reliable. If the gift is being sent directly from them, it seems to be a much more reliable experience. EDIT: It's been 10 days since I initially contacted the customer service. The customer service seemed supportive at first, but they did not get back to me to resolve the issue. Still no parcel, so communication and no refund was offered. Edit: A refund has been issued.
Mar 3rd, 2023

Over priced for delivery. Extra cost for highland postcode. Wouldnt order from them
Feb 24th, 2023

Paid for next day delivery as I needed it next day. Nothing arrived, nothing to say it wouldn't arrive. Arrived following day, after the event. Refunded the next day part of my postage to normal delivery. Not the best service or apology for a company that sells "prezzies" to not take the events they are selling for as important. Turning up with no present and a lame apology...embarrassing!
Feb 7th, 2023