La Hacienda

Oct 23rd, 2022

Hopeless. Range them to try a locate a specific product and the tone of the answer-message was basically push off if you're a consumer, we only deal with trade. Oh well, there are plenty of other firepit manufacturers to spend my money with.
Oct 29th, 2021

Given Panama Chimenea for Christmas, easy instructions to put together, unfortunately the metal tool to lift mesh door off was missing. Telephoned Stroud warehouse, spoke to receptionist Alison. Great Customer service, immediately offered apologies for missing part and arranged replacement to be sent in post, arrived two days later. Unit itself is well made though not sure how long it will last but given the cost i believe it is reasonable value. Gives sufficient heat when sitting on patio on cold evening.
Sep 27th, 2021

Apr 25th, 2021

If there was minus stars I would have pressed them as I didnt want to give 1 star I purchased my chiminea from Homebase supplied by this company After following instructions as leaflet enclosed the 2nd time of being used cracked all the way round !!! After sending 3 lots of different photos as being asked to on separate occasions they said it was my fault. What a suprise !!! I felt like they was just looking for a excuse not to send a new one Being told the logs pictured was too big for chiminea. Mustnt have heard of a axe !!!! If you dont want to waste your money Do not buy from this company as not the same quality as you would expect as quality of product Doesnt live up to the name
Feb 20th, 2021