Artisan Timber & Flooring Ltd

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value Service: Wood floor installation
Mar 31st, 2023

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value Service: Install flooring
Mar 30th, 2023

Service: Floor repairs & maintenance
Mar 6th, 2023

Told me they had a product in stock. They didnt and I lost weeks on my project. Sent the wrong colour and begrudgingly took it back. Charged more than those who were actually holding the stock. Not interested in my terrible experience. Apparently down to a rogue salesman. Not even a real apology. Per your response: No, he didnt misadvise on lead times, he told me you had the product in stock. You didnt. I accepted your higher price *because* you claimed to have availability. I did have several phone calls with you, but that was sorting out the problems that you created: firstly the lie about availability, then delivering the wrong colour, and finally revealing the sales guy had undercooked the required ancillaries. You give the impression you were calling to deal with a moaning customer and offer apologies when actually we were calmly sorting out your mess! No offer of compensation. I dont have the time or patience to pursue you after the fact but you can deal with the facts of my cr@ppy experience. Service: Wood floor installation
Mar 2nd, 2023

I went to Artisan looking to buy quick step laminate flooring for my tiny kitchen (as the one I bought and fitted from B&Q disintegrated under our feet after 6 months) so I was told quick step was a good lasting brand . I ended up asking for a quote to have the floor fitted as well. A couple of days later accepted the quote . Artisan Timber got the job done perfectly . Joe always replied to my emails promptly and the whole process took about 2 weeks , from choosing the floor to have it fitted . Strongly recommend them ! Service: Wood floor installation
Feb 17th, 2023