Aston Clinton Surgery

I usually attend the Wendover site but have used this site twice now. The first time the receptionist gently pointed out the self-check in machine but picked up immediately that I was a new visitor and unaware of it and happily checked me in. On my second visit I duly checked-in and was quickly seen by nurse Jules. She deserves special mention. I hate needles and she eased this with a joke or two. She then went on to give me great advice relating to the reason behind my blood test. So knowledgeable and such practical advice - thank you very much!
Apr 17th, 2023

A disorganised surgery. Shouted at by receptionist for not reading the sign on how to check in. Which exact sign should that be - out of the hundreds including duplicates on every wall, some peeling off due to lack of care and attention. Admin team really let down the surgery. It needs a complete refresh. Insufficient doctors - 6weeks to get a routine appointment - due to expected leavers apparently. Admin - Did you not have a succession plan?!! Looks like it was last painted in 1980.. Poor management overall. Site manager needs training - sits behind a closed door and doesnt respond. If they have this much poor care and maintenance over practice management - and this is the simplest and cheapest bit to achieve - then what does that suggest about the surgery overall?
Feb 23rd, 2023

Holding on more than an hour constantly 4th in queue! Using another phone I'm 2nd in queue???? I have better things to do than this!!! Stop the lies answer your patient calls!
Nov 11th, 2022

Putting aside the usual NHS issues (not enough staff, long queues etc.) I wanted to leave a comment saying just how wonderful Tina was this morning when I tried to get an appointment for my son, who was at work. SUCH a helpful person, even under pressure (I'd been 7th in the queue) whilst I texted my son. People like Tina make me far less cross and disillusioned (although the NHS does seem to be going to hell in a handcraft (NHS X anyone?!) Anyway, thank you Tina; you deserve a pay rise
Oct 15th, 2022

Very good
Aug 2nd, 2022