Boots Pharmacy

Britains top pharmacy- from bottom. I dont eat anything with gelatine. Said to pharmacists again n again to make a note in the system. Unfortunately couple of months ago dispensed iron tablets with gelatine, I explained that GP only prescribe generic medication. Waited another 5 days and received iron without gelatine- thank you pharmacy. At repeat prescription, rang pharmacy that GP is emailing iron tab prescriptions, please make sure no gelatine. Pharmacist confirmed no gelatine iron tab will be ordered. Received collection text, busy at work, wife went for collection. Dispensed iron tab with gelatine; and 1 medication short, wife never asked why sent a text when all medications not available; she never checked gelatine assuming they have listened. Went on a Saturday met with manager with a view not to complain but to suggest improvement, re process and how to record in systems that no gelatine. She agreed and reassured that non gelatine iron will be ordered. Received collection text wife went, got the medication but missing the iron tablets, only received the medication which was missing from last time. Regulators need to pick this up. Very un professional. System and process needs to be reviewed. Our pharmacies are the strong pillar of healthcare, hard working pharmacists, but missing the basics of dispensing process when systems are in place.
May 1st, 2023

Dec 15th, 2022

Poor and rude service by the staff especially the black male. Not Friendly like the main boots in Ashton. None of them wearing name tags so cant name any of them.
Nov 10th, 2022

No longer contact you to say prescription ready so have to phone pharmacy. Phone on redial and gave up after call no.47. Drove down to pharmacy convinced prescription must be ready as doctor said it was there . No such luck, blank faces then can you come back in 2 days ? No problem if you need a randomn prescription, very worrying when you need presciped medication on a daily basis.
Oct 22nd, 2022

Lovely staff - managed to order the meds that my usual pharmacy couldn't and got them the same day. Thankyou!
Oct 22nd, 2022