Firtree Pet Crematorium

After a recommendation. I chose firtree for my 23 year old cat to be cremated here. Sadly the service I received, has put me off every using this firm again. I would not recommend it . Communication needs improvement and I felt there was no empathy. I may have caught them on a bad week. But when you are dealing with bereavement. Good communication is paramount.
Mar 30th, 2023

I would like to say a huge thanks to Lucy, Robert and Jake for the kindness shown to myself and my family when we lost our beloved beautiful fur baby Tilly on Saturday, nothing was too much trouble they are absolutely wonderful, the speed of everything they did to arrange we got our Tilly back home to us on Sunday was a great comfort to us all. When we arrived at Firwood we were met by Lucy who showed us to a beautiful room were we left messages for Tilly on their memory wall, it was a real comfort to spend time in the lovely surroundings. Everything was arranged with dignity and their kindness was above and beyond. I cant thank them all enough for all their help, even Jakes Mum played her part in arranging for Lucy to deal with our loss.
Mar 25th, 2023

The unthinkable happened last Friday evening, we lost Fudge, one of our 17 year old cats and to say we were devastated is an understatement. Id seen Firtree pet cremation on my iPad so decided to contact them to see if they could take care of her for us. I spoke to Jake, who was very understanding and helpful during our phone call. We arranged to take her in on Saturday afternoon not really knowing what to expect. When we arrived Jake was waiting and guided us to an outbuilding where we laid Fudge out. Jake explained things to us in a very simple manner which is all we really could take at that time, he has a very good understanding of grieving families. The following day was Mothers Day so we hoped we could get her ashes back, but werent sure. I messaged Jake mid afternoon to see if it was possible and he said yes so we picked her up at 5:15. Our family were all back together again at home that evening. Not the best way of spending 48 hours! But we would recommend Jake & Firtree to anyone in a similar situation. His service was first class. Thank you Jake!
Mar 23rd, 2023

I can only express my sincere thanks for the very prompt, kind and compassionate way you responded to my message earlier today and the help and advice you gave. I feel reasurred knowing i have done the right thing for Lola
Jan 5th, 2023

This is our second time using Jake and his family's service, we honestly would not use anyone else! They genuinely understand the heartbreak of losing a furry family member and show the utmost respect. We were made to feel welcome and in no way rushed out upon both times, the first being during lockdown on a cold February evening and Jake patiently waited out in the cold, rainy evening whilst we said our final goodbyes to Dave the cat. When on site of the Crematorium, were left to grieve in the quiet room for as long as we needed and on both occasions our babies ashes were back home where they belong within 24 hours. Our personal requests were granted with no quibble. We will be returning when it is time for our remaining furbabies to join their siblings over the rainbow Bridge Thank you Jake for taking care of Dave and Buster on their final journey
Jul 21st, 2022