Ashford Indian Diner

Food : 5/5 | Service : 5/5 | Atmosphere : 5/5 More
Apr 5th, 2023

We ordered a meal that should have cost just over 20.00 - the driver came and charged 37.25 - my partner paid it not wanting to argue with the delivery driver which I think is fair. Baring in mind this is maybe an hour fifteen to an hour twenty after ordering and a call to see where it was. We called and the manager was agitated and swift and didnt really listen at all. He was almost angry with me for calling in and having an issue. He spoke very very quickly. Conceded we may have one extra dish after I really had to push back (we had four but he explained away the other three as add ons to other dishes and such - news to me as 34 years Pakistani but hey ho). I emailed him three days ago after calculating the cost of our meal online and how much it should have been - the food we had ordered even with the extra dish we did not order he conceded had been sent -should have been 29.00 not 37.00. Without the dish we did not order it should have been 20.00 - to not hear back. We are owed nearly 20.00 by this restaurant and Johnny who said he is the owner. Its baffling to be honest. The phone call was baffling, we made an order. We should have been charged for that order. A receipt should have been sent with the order. When we called to say this is double the food and money, he should have said sorry. Someone will be back to pick it up and give you your money back and we will text you or send you a receipt. I am still waiting for an email response for what is now theft? Im genuinely baffled by this. I would never recommend getting a delivery from here ever via ordering on the phone. Its the biggest no from me in regards to places to order from. We were also poorly which was why I decided salan or curry was a good idea to cleanse so that sucks. 0/10 for me Jonny. Sorry. You owe me nearly 20.00. Id rather donate that elsewhere. I feel like Ive been robbed. Utterly bizarre. Having said that if I do receive my money back which I am hopeful about because otherwise this is just actual robbery?! I will of course delete this review.
Mar 15th, 2023

Food : 5/5 | Service : 5/5 | Atmosphere : 5/5 Recommended dishes Chicken Tikka Massala More
Feb 25th, 2023

Food : 5/5 | Service : 5/5 | Atmosphere : 4/5 More
Feb 14th, 2023

Food : 4/5 | Service : 5/5 | Atmosphere : 4/5 More
Feb 4th, 2023