Bond and Wilkes

Their customer care is poor and their attitude coward. They dont deliver what promised and leverage their position to abuse their power and be careless without paying the consequences. EDIT AFTER OWNERS REPLY: The owner is lying. 1. The floor was agreed during the sale process in words. The drawing does not show whether or not the flooring would be there. I have a copy. They lie. 2. The marks were reported the evening I came back home, via email. The wardrobe was installed in my wifes presence during the day. 3. Their fitter left damages in two of my house doors and two walls, plus a smell of cigarette, reason for which he also took too long to install stuff. 4. The top of the wardrobe was damaged. They did not replace it. They repaired with a wood filler. And didnt even provided a discount for selling a refurbished piece as if it was new. 5. We didnt get the money back because the card is in my wifes name and she didnt want to proceed because she doesnt like this kind of quarrels. We never filed the claim, its not like we lost the claim. 6. The owner with his late reply to this review shows how dishonest to the core they are, taking the time to lie in the face of everyone here even after so long after the facts.
Feb 17th, 2020

They did 2 fitted wardrobes for us. Excellent work, they estimated to do it in two days and they did it in one. Top quality product.
Dec 7th, 2019

Deceptive sale strategy; you will end up with something installed that is different to what you had agreed. Then they will recant and lie. They also are unwilling to pay for the damage done in the house. Im getting all money back through section 75 claim. I suggest you steer clear of them.
Apr 17th, 2019

We chose Bond & Wilkes after a recommendation from a family member who was happy with their wardrobe installation. We were perfectly happy with the entire process from quotation, delivery and installation. We will happily refer friends on to this company.
Feb 24th, 2018

We moved into our new flat on Friday and for very next day, Saturday, Wardrobe Magic(now they are Bond and Wilkes) was invited for consultation. We needed fitted wardrobe badly because we did not have any storage for our clothes. Our first meeting with Wardrobe Magic went pretty smoothly, Andy, who represented company, arrived on time, collected all requirements, made drawings and we straight away agreed on the price and time line. The main reason why we did not look any further was promised timeline, Andy promised us to deliver in full by end of June 2016, but also he indicated that possibly everything will be done by 15th. The agreement was the following: We make first payment to start manufacturing of required materials We make second payment to get all required materials delivered to our property Wardrobe Magic completes installation in full After inspection and quality check we make final payment We received a call from Wardrobe Magic next Monday and made our first payment. After payment was made, we received confirmation that was saying that promised delivery date was only provisional date. We noticed that, but did not get worried, everything was going pretty smoothly and what we could do - first payment was made and first ever documentation we only received after that payment. We have been promised that all materials will be delivered on certain date and before that date we were asked to make a second payment, which we did. Day before promised material delivery date I chased them and been told that doors were damaged and everything will be delivered within 10 days. At the best we were looking first-second week of July instead of agreed end of June. Everything could happened and we agreed to wait. In 10 days I had chased Wardrobe Magic again and been told that delivery will take another week or so... I mentioned that this is not what we agreed, we agreed installation to be completed by end of the June and now we were looking into getting everything in third week of July or so. Wardrobe Magic replied saying that nothing like that was promised and end of June was only provisional date. We had heated discussion, but what we could I do, we had to wait. In a few days they indicated that everything has arrived and we needed to put in writing that final payment will be made in full. We said that we will not promise them anything until they deliver what we paid for - since we made two payments all materials had to be delivered without any questions and further demands. After that they refused to deliver materials that we paid for and demanded a final payment that by initial agreement had to be made after completion. After another round of heated discussions Andy said the following: "We did not agree how the installation should proceed. We agreed on the 40%, 40% and 20% payment requirements, which were the only pre-requirements (as you describe them) that were discussed." According to the Andy, we only agreed to make payments and even that was not enough. He says that payments are only pre-requirements and what is the full list of requirement only Andy knows. As I said, we needed our wardrobe badly, but Wardrobe Magic treatment was despicable and we did not have any believe that they will deliver anything even if final payment was made. Why they could do this to us? They did not give us any paperwork, contract or written agreement. Once they received money, they can tell you anything they want... Stay away from them, do not trust their false promises, unless they are written and signed. If you decided to take a risk, pay only with credit card(instead of taking them to court we decided to claim from credit card company). If you have been treated as us and paid with cash - take them to the court and report to the trading standards. By law they must provide a contract with their terms and condition and cooling off period. You should be able easily win court hearing. But if you can, stay away!
Sep 10th, 2016