Lockwood Lettings and Management

We rented a flat to find after 1 month mould growing on the walls, on further inspection the walls behind the kitchen cupboards were black rotten with mould. The flat then started to get worse day by day as we found out the structure of the flat had rising damp issues. We was never told about this issue from Lockwood or the landlord when entering into agreement. The flat stunk everyday of mould and mildrew and the flat was over 80% humidity everyday due to no airflow or ventilation (air bricks etc). We had to spend an extra 100+ a months running the heating and dehumidifier as well as cleaning products to keep on top of the mould and condensation. We had a little baby which the landlord and state agents were aware of but they they had no duty of care. We did try and get money off the rent considering all of the above issues but instead they wanted to put the rent up! Avoid at all cost, they are liars and could not care less about you, not to mention their prices are outrageous. The address of the flat is 2 Alliance Court l, Anderson Drive, Ashford, TW15 1BH.
Dec 22nd, 2022

Fantastic agency, with amazing staff and great customer service. very attentive and actually ready to show houses. thank you guys especially Mark for helping with our home search :D
May 4th, 2022

Positive: Professionalism, Quality, Responsiveness, Value
Apr 23rd, 2022

I would like to say that I've never come across such a lovely Letting agency. They are like a family. Not only did they find us an adorable Landlord but a lovely home. We've been here almost three years and we're very happy. Claire was excellent and enthusiastic and went the extra mile to secure a home for us and Mark the manager is a lovely man with a great sense of humour who happily left things to Claire to secure our home. I would like to say thank you to the Lockwood family for welcoming us and bending over backwoods to find our home and a brilliant Landlord. xx
Mar 27th, 2022

The service my wife and have had from Lockwood Lettings has been excellent over the four years that we have rented properties through them. The owner of the company, Mark, is highly skilled, considerate and can be relied on in to make things happen in a way that any customer will find a very pleasant, efficient experience. That is very rare in today's market. I can thoroughly recommend Lockwood Lettings to find you the property you are looking for as well as guide you through the tenancy process.
Mar 21st, 2022