Ashford Glass & Window Co

Guy who the booked the appointment was unnecessarily stand-off-ish on the phone, at the time I didnt really think much of it, but I think in hindsight this is just their style of customer service. Non existent. 1) Still waiting 2 weeks later for the quote. 2) guy that arrived to quote didnt have a mask and I had to loan him one. 3) was nearly 40 minutes late for the appointment and told me I would need to bring that up with the office if I wasnt happy. A simple sorry would have sufficed. Its a no from me, I wont be chasing the quote and I highly doubt Ill ever receive it. EDIT: I think it says more about this companies incompetence that its taken them 2 years to respond than anything else. Firstly, youve spelt my name wrong, as well as the company (whom I havent worked with for 5+ years now). Secondly, Im not surprised you have no record of the visit to my house on 5th January 2021, would explain why Im still yet to receive the quote. Just further proving my review was spot on. Lastly, I find it highly unprofessional that you have responded and posted personal information about me. I have just tried to call you to ask that you remove this, but unsurprisingly nobody bothered to answer!
Apr 12th, 2023

Not used them but after their driver put 2 fingers up to my wife at the traffic lights because he was not paying attention ...do not intend to
Mar 8th, 2023

Thankyou so much to the whole team and especially Richard who was a true professional and completed a very tricky glazing job. We are so happy with all your help. A local company I will definitely be recommending. X
Mar 8th, 2023

Completely incompetent and no customer services. Been waiting 2 weeks for a quote for double glazing windows. Called and chased twice . Still nothing. Avoid Avoid!!!
Sep 22nd, 2022

Always friendly and helpful
Feb 23rd, 2022