Baby Planet

Bought our travel system from here, was ok upon order and happy to help, but once we left the shop everything afterwards was awful. Told it could be 1 week or up to 9 weeks. I called after 9 weeks and was told missing one item & it would be there next week, this happened 3 times every week I called they fobbed me off with an excuse. Until I called with an attitude of sort or cancel was it finally chased up by the store and collected after almost 13 weeks! Upon collection we were not offered any help or demonstrations it was put it in your car and away you go. I would never recommend baby planet to anyone either online or in store as they both have the same after sales customer service.
Sep 21st, 2022

Great little store, lots of items to see and handle. Staff very friendly and attentive. Hamza did a great job demonstrating the products.
Aug 3rd, 2022

I'm very disappointed with the service received today. We arrived at the shop 5 min to opening time(10am) but 10-15 mins later no one had arrived. We came back an hour later and joined a cue to be served. At least two of us in the cue had been waiting to collect our orders( with invoices clearly on show), but the girl chose to ignore this and serve the last person who had entered the shop. I pointed out to the girl that I had been waiting in the cue also to collect an order. Still I was the last person to be served, to which she almost reluctantly took my order. At the end when I received the order I raised how unfair the service was and the late opening which needed to be updated on Google if they do open later. She initially said the manager had to travel from Leicester and then lied to say there usually open by 5 to 10am. I felt the customer service wasn't up to scratch today and the attitude and lack of accountability from their employee was unacceptable . A sincere apology goes a long way. I hope they're able to fix this for next year and ensure their employees are well trained and value their customers.
Aug 3rd, 2022

Excellent advice. Made the experience of buying our first pushchair lovely!
May 23rd, 2022

Such a brilliant store, just visited with my partner and his mum - I walked in not really knowing anything and the ladies explained everything to us and showed us demos on the pushchairs and car seats so weve come away feeling lots more confident. Weve managed to get the nursery furniture and rocking chair we had our eyes on already at an amazing price from there and weve learned loads and we were also given a gift for our little one whos due in a few months. We will more than likely end up going back for the travel system from there too The two ladies that helped us are an absolute credit to the company and cant thank them enough - made our day!
May 4th, 2022