Thoughtful Services

I really was looking forward to using the laundry services on an ongoing basis but unfortunately some of my items were lost with my laundry collection, and so I am hesitant to use them again. I had separated out a few darks in a smaller bag within a bigger bag of mostly bed linen, but unfortunately the darks never made it back. I called the laundrette and explained the situation, the lady on the phone was very helpful and tried to look for the items but they were never found. She said she did not recall them ever being there but they definitely were as I know one item for sure is definitely missing. I dont know what happened and I am sure it was just a one-off mistake and not a common occurrence, but I still feel I needed to share my experience. The dry cleaning was fine, although I wish I was notified that the smaller separate items as part of my Asian outfit were to be charged separately (naive mistake made on my part - I thought the whole outfit would be dry cleaned as a whole (and charged one price), but the small shawl and bottoms were both charged separately). The customer service on the phone was great. The collection/delivery could be slightly more organised. Overall a good offering and service, just disappointed that some of my items have not made it back to me. Services: Laundry wash & fold, Laundry pick-up, Organic dry cleaning, Delivery
Nov 28th, 2022

Services: Ironing, Organic dry cleaning
Dec 2nd, 2022

Services: Ironing, Clothing alterations & repairs
Nov 27th, 2022

Ordered service on line but didn't receive copy of request so didn't know if request had been received until I got email the next day. Turned up and returned item on days requested and was able to take contactless payment.
Oct 15th, 2022

First time of using throughful Services on 25 Jan 2018 I could not believe it when it came to my home the ironing was excellent all put on hangers and plastic bags over everything. I will definitely be using you again.thanks again throughful Services for such a good service you gave me very friendly staff to
Jun 14th, 2022