Jewel Windows - Double Glazing Specialists in Guildford & Aldershot

RUN AWAY. In 2020 we were left with holes in our house, missing panels, unsafe structural work. The list goes on. After 20+ visits of them to rectify the issues, only to make more damage each time, they were condemned. After an investigation by our credit card company we managed to make a claim for the work and the doors & windows were written off. Terrible service, total cowboys. Do not even consider going with Jewel. Its not worth it
Apr 9th, 2023

I would avoid using Jewel Windows. The service we have received has been bad. I have summarised our experience below: - Jewel overpromised (lied?) on lead times to sell us a front door. - When the promised installation date arrived they said (lied?) that the door had failed quality control so couldnt be fitted on the agreed date. - When door was finally installed (about a month later than agreed), it was totally substandard: scratched glass on both panels , deep scratch in actual door, poor finish to inside of door, residual sticky glue like substance around the edges (hard to remove). - The man they sent to fix the issues arrived at the wrong time (this is a theme), was rude and told me there were no problems with the door. He was slap dash and didnt repair it properly. - I called a Manager out. He also arrived at the wrong time. He looked at the door and agreed it was substandard and that he wasnt proud of it. - The same rude man was sent a second time to fix it. He obviously arrived at the wrong time. Same slap dash approach and still not totally repaired. - I was then chased for final payment of 260. I suggested that since the door still has a scratch and that the service had been appalling that they waive the final fee. They suggested a discount of 100 and then followed up 7 days later (because I hadnt responded - I was on holiday) to threaten me with the debt collector.
Feb 2nd, 2023

Great experience working with Jewel Windows, I highly recommend them for window and door services.
Nov 25th, 2022

Fabulous experience with Jewel windows who installed our new kitchen door and windows. The installation team, Matt and Aaron were professional, very pleasant to deal with and on the final day they left everything spotless. Would highly recommend.
Nov 16th, 2022

Jewel were recommended to me by a local fitter and they were excellent. Although there were problems with the overall job the way it was dealt with shows to me why they were recommended :)
Nov 4th, 2022