Hogs Back Brewery Ltd

Had a nice tour of the brewery which lasted two hours, and then a nice meal there afterwards. Can certainly recommend the tour. Make sure you aren't driving as there is plenty of beer sampling to be done!
Apr 30th, 2023

Good selection of beers on tap and good food
Apr 27th, 2023

Terrible customer service and experience. We had booked a brewery tour pre covid which had to be rescheduled twice due to lockdowns. When we were told they were cancelling our tour the final time and instead of rebooking we would be provided with a voucher - we told them we would rather have a refund in case we couldn't use the voucher anytime soon. They assured us that there was not an expiry on the voucher and they wouldn't offer a refund. Unfortunately we were not able to book for nearly 2 years due to moving away from the area but when we tried to book we were told the voucher was no longer valid. When explaining our situation and asking them where was the expiry and where had we been told it had expired they couldn't give us any answers. We offered to pay the difference of the new brewery tour prices if they would honour the 100 we originally spent and they said no. When we complained and asked to escalate this issue we were ignored and given an email with no reply. When emailing via their online portal we have also received no reply. When speaking to them on the phone we were told they would need to speak to their manager Beth and she would call us after the weekend...we never heard back. Their phones rarely connect because they are busy and the staff we spoke to have been dissmissive and unhelpful. They have effectively taken our money for a service, cancelled the service and offered zero compensation. We have been incredibly disappointed by this.
Apr 26th, 2023

Brilliant. Nice chicken burger and a pint of Tea. Perfect lunch jolly
Apr 25th, 2023

Nice food, great tour
Apr 18th, 2023