Walcot House Ltd

Very unhappy at being made to feel a fool for ordering a curtain track for a bifold to open to one side. I ordered 600cm and ask to be cut to 535 - expecting the other 65cm to come which we intended to use to dress a static side window. The "off cut" never came and I was told "why would it you ordered it cut to length even though you paid for 600cm". your pole is custom made and no discussion as stated on our website. The pole itself arrived in two pieces as stated on web . But the preloaded mechanism means it has to open and close to the mid-point (not to one side as I needed and can be engineered in other tracks on site). This is for a glass cornered new extension where two 4.8m glass walls meet, so this clearly doesn't work. I was informed that I should've used an interior designer or a curtain maker (both of which of course I have given the half a million pounds extension plus for your information an architect of course and everything else bespoke has arrived and worked as requested) . Anyway, waste of my time writing this review and I am throwing the over 1000 track away as I don't have time to waste repacking and sending back nor putting up with the total blame etc. No acceptance of customer feedback as entirely 100% my fault - even if true (which it isn't) that is not how you deal with customers. I will not be reusing or recommending there are plenty of other high end interior places with far more friendly and collaborative attitude to customers. Sincerely unimpressed.
Jun 13th, 2021

Sep 24th, 2019

lovely products, if only they would answer their phone for enquiries and respond to emails.
Mar 18th, 2019

Wonderful quality curtain poles. I love them! They are better than I was expecting . And delivered very promptly too. I would definitely recommend.
Jan 12th, 2018

Just love the quality and design of these Walcot products! We have used a selection of their poles and hanging systems throughout the house including the wrapped and tracked poles with Riva Cube and Ellipse finials and they look superb, I could not be more pleased with how they compliment the fabrics and furniture. Easy to assemble and fit and a fast efficient friendly service too. Thank you Walcot! Would highly recommend.
Dec 4th, 2017