Ouse Valley Practice

I called this practice today to get an appointment, I hold on 2hrs 43 minutes in the morning and no answer, i called in the afternoon hold on for over an hour no answer. Majority of this reviews are bad. Why? Because you and I allow this to happen, we pay these peoples salaries with our taxes. they work for us. I think we need to grow some.... and put our foot down.
May 2nd, 2023

The surgery have been brilliant since we moved to the area two years ago. With one small child and throughout my second pregnancy. You have to wait a while for non emergency appointments (I imagine thats the same in most areas) but when I have needed anything urgently they have always seen me quickly and followed up. Huge bonus to be able to collect the prescription from the surgery, especially when youre feeling rubbish!
Apr 27th, 2023

1 hour to pick up a repeat prescription! What a painful experience, the new ticket system does not work.
Apr 19th, 2023

1st thing Monday morning I started calling from 8.30am the lines where busy I was thinking fair enough its Monday morning you know! It took me an hour to speak with someone on the phone. Then they proceeded to give me an appointment face 2 face I rejected it because I dont have the funds to travel back and forth! She goes and I quote you shouldve rang at 8.30am in the morning I left it not worth it. Tuesday morning pay day woop woop . I call them they booked me for that afternoon okay cool I get there on time! They were 20 minutes late I didnt complain gave me a junior doctor! Whos still in training no one was there with her! Then she said I quote sorry Im late Im still new and training I didnt know how to work the computer I was thinking okay cool. We are now at the moral of the story! This doctor didnt even look at me or check my temperature, my blood pressure or sugars! She just processed to google my symptoms on Google then didnt get the results she wanted then checked her phone on google and told me I should drink lime and honey warm water. She even laughed when I told her I had another appointment with Livi the app doctor. my point of the story is they made me come in for lime and honey!
Apr 26th, 2023

I'd give a minus star rating if poss. I've made several complaints after 1) Dr didn't tick the box on computer saying I'd had a meds review, so went through the farce of computer not allowing me to order prescription until I'd had a meds review and no common-sense by staff so had 3 med reviews in 5mths. 2) I have mobility issues and struggle to get to the surgery so I provided x12 1st class stamped address envelopes as per their policy to send my prescriptions to the chemist - as believe it or not THEY DO NOT DO ELECTRONIC PRESCRIPTIONS in 2023???? ... well the 1st month they lost my envelopes so instead of ringing me, they sent it in the middle of a postal strike 2nd class. Went without pain meds for nearly a week! My fault obvs! 2nd month, perfect but put complaint in.... and 3rd month - the prescription went "missing" and now they refuse to send my prescriptions at all !!!! The place is run by accident, don't even bother making a complaint as you get persecuted and treated even worse..... and the reception staff are rude and talk over you in a patronising manner (over phone - when they answer) and in person - you ate an inconvenience. Mistakes happen, but own up and apologise and then put it right. I wish I could change from this surgery, but sadly stuck. I hate going there and dread every time I'm forced to make contact. It used to be a lovely well run place - but it's a joke. No one cares and patients are treated as an inconvenience.
Apr 11th, 2023