DFS Measham

May 1st, 2023

Apr 16th, 2023

Feb 25th, 2023

Really poor experience using this store and DFS. Order placed over 2 weeks ago and issues with order glitches and finance means my order has not even started production yet. Multiple calls to customer services to resolve. Promised a 3 days resolve and Im still the one chasing. Awaiting order cancellation
Feb 9th, 2023

Update: it is now March and these issues are not resolved, I'm constantly chasing the branch manager for some kind of resolution as 2 visits from the "care team" have been unable to rectify the damage from our damaged sofas delivered in December. The complaint is passed around as apparently everyone goes on annual leave and I have to begin again, resending images I've already sent.. Far too many calls and emails made to the branch and main DFS customer services who just do not care or want to resolve anything. Trying to escalate but told I cannot. Asking for their complaints policy but it's never provided. We repeatedly have to remind them of our consumer rights. ----- Delivery drivers refused to assemble, as apparently they are subcontractors and not trained? "Delivery and full install" is paid extra on top of sofas so why is this subcontracted to people that can't do it? What has been delivered is damaged and dirty. Black stains, ripped and scratched. Upgraded to easiglide but they are also missing. Can't get in touch with store or customer services manager who is on holiday. Was told someone would be out to fix it today, waited for a call that never came, then we were told no one is coming today. Could build ourselves (though this would apparently void our warranty) but parts are missing so lounge is full of parts of sofas with no where to sit. There is nothing we can do. Terrible service and delivery. Wish we'd bought elsewhere. Praying it is sorted before Christmas!
Feb 16th, 2023