G-Rack

G-Rack accepted my return in August 2022 and have yet to refund my money. I have gone through the customer care email but no one followed up with anything substantial. I am really annoyed after receiving the return they have not refunded my 261.98. I have been trying since November to receive my money.
Feb 24th, 2023

(Translated by Google) Not serious, to flee!!! delivery never arrived, order canceled without warning and without automatic refund. I have been waiting for my refund for 2 weeks and still nothing. Order during the sales and obviously two for the price of one they do not want to deliver, false advertising and a company with questionable practices (Original) Pas srieux , fuir !!! livraison jamais arrive, commande annule sans prvenir et sans remboursement automatique. Cela fait 2 semaines que jattends mon remboursement et toujours rien. Commande pendant les soldes et videment deux pour le prix dune ils veulent pas livrer , publicit mensongre et entreprise aux pratiques douteuses
Feb 18th, 2023

We ordered a rack unit and received an email saying it was dispatched 30/1/23 and here we are 7/2/23 with the courier saying its a problem at G-Rack end and no rack. Emails just bounce back and there is no telephone number so we cannot even get anywhere. I am seriously beginning to think this is a scam
Feb 13th, 2023

Extremely disappointing, recieved the shelves with connectors missing so I couldnt assemble them fully, but did as much as I could and only needed 1 upright connector, so I thought it might be an honest mistake or it fell out in transit so I bought some more connectors, which have never been sent, DPD still says received tracking details awaiting package to send out and its been three weeks I have tried emailing 3 or 4 times with no response. Absolutely shocking!
Jan 27th, 2023

Shelves arrived on time and with all the pieces but they are quite flimsy and wobbly in comparison to other brands. It's fine for the job we need them for but if you are looking to store heavy items, I would suggest paying more elsewhere. You get what you pay for. I'd have given 3 stars for the shelves delivery but have dropped a star because I signed up to the newsletter in order to get 5% off and they have sent me 12 marketing emails in 6 days, on top of the emails about my order (which were weirdly worded).
Jan 13th, 2023