Andover Premier Cars

If I could give zero stars I would. Thank you andover premier cars for not even bothering to turn up this morning at 5am for our airport run. Also no point having phones if they don't work or are not available. It was you who set the time, you who confirmed the booking and you who just didn't bother. Absolutely disgusting service. If you have any sense I wouldn't touch them. Unprofessional and unreliable. Thank you to the other taxi firm who kindly helped us last minute, cheaper as well. I will be investigating if I can report your company. If we had missed our flights I can assure you we would be seeking assistance to recover any lost funds. Update from your reply. Our booking was 25th August 2022 at 5am to Heathrow. Despite multiple attempts the phone rang out multiple times then it wouldn't do anything. And thanks for the reply to the email I sent you when I saw the reply on here, as ever professional! I would wait for a reply, but no doubt, it won't come, just like your taxi's. I would never use you or recommend you to anyone. Complete rubbish service and takes no responsibility, not even an email to my mum who made the booking to apologise, good job we made alternative arrangements to get us from the airport on the home otherwise we'd still be waiting today.
Mar 26th, 2023

They have not turned up for an airport booking. Not answering their phones. Or responding to emails. Luckily we have found another company that can take us last minute.
Mar 10th, 2023

A very smooth transfer from home to airport and back again a week later. Could not fault the service in any way and a special thank you to Ian who waited 2 hours for us at the airport as our flight was delayed.
Oct 17th, 2022

Positive: Professionalism, Punctuality, Quality, Value
Jan 17th, 2022

Great service, communicated effectively, prompt pick up at 0300 and the driver was polite and professional throughout. Will definitely use Andover Premier Cars again.
Jan 8th, 2022