Brockenhurst Estate Agents, Andover

Had high hopes for this estate agent as we had some very good viewings with them and got on with the staff that we viewed with. However, when it came to actually trying to buy a property it was very disappointing. An issue came up with the house that they did make us aware of prior to starting the buying process (we went ahead as our broker wrongly said it would be okay with lenders) however the commutation around this was very poor for the following 5 months. Whilst all staff were friendly we were constantly having to email or call to get any updates, particularly in the first few months, and frequently were waiting more than a few days for a response. Then when things seemed to progress more, any communication was only limited to one of us, normally the last person they spoke to. For example I normally had contact with brokenhurst so I was normally called with updates, however if I wasnt able to answer they didnt try contacting my partner or send an email. Then if my partner spoke to them they would contact him after but did not attempt to contact me if he wasnt available! We also asked numerous times for both of us to be included in emails but this didnt happen and meant that myself and my partner constantly forwarding Brokenhursts emails to each other. It became a very frustrating situation that couldve been less stressful if communication was better. That said, if there werent issues with the house its possible we would have had a better experience! Like I said, staff were friendly and nice enough to chat to but communication really was appalling! Sadly the sale fell through but it does feel like a blessing in disguise as it was so stressful and we wont be returning to brokenhurst to buy or sell through. As first time buyers the current market is hard enough already without supportive estate agents!
Apr 12th, 2023

Amazing team went above snd beyond to make our dream happen. Could not be anymore grateful to Clare and her team
Apr 2nd, 2023

Great office to deal with. Very helpful, friendly and honest
Apr 1st, 2023

Lovely estate agents. Amy is great - friendly, knowledgable and helpful, highly recommend!
Mar 31st, 2023

Great service from Andy and the team, always took the time to answer my questions and talked me through the process thoroughly! would highly recommend....Thanks Andy!!!
Mar 27th, 2023