Andover Launderette

Very good service
Apr 30th, 2023

Where to begin..... website states: Contact our friendly team at our established launderette in Andover, Hampshire, about our highly competitive launderette services. ..... what a joke. Owner was extremely rude. The walkway between the door and the machines is narrow. The owner decided to close the door and leave a Rusty bucket in the middle of the walkway for no one to see who is carrying washing. Unfortunately my mother was carrying my 6month old who landed up falling and bruising herself badly as well as dropping the baby on the floor. She left as an emergency to check the baby was OK. After making sure my 6 month old did not sustain any serious head injury we went back for the washing. The old man didn't ask how my daughter was after their incompetence and failure of safeguarding customers , he was more concerned and shouted at my mother for leaving her washing behind. There was no ask of how she was or how the infants head injury was. When questioned about why a bucket is left in a walkway, he shouted children are not allowed in his laundrette. I advised he failed to advise my mother when she entered with the child nor was there a sign stating so. After being in A&E for 5hrs thankfully both mother and baby are OK. Although badly bruised. Do we not have a duty of care to customers anymore, he was more concerned about her clothes than the wellbeing of a 6month old baby's head. Shocking
Mar 1st, 2023

I was "helped" by a very rude and unaccomodating member of staff. Unless you are in the market for unpleasant human interaction, I would avoid.
Jan 29th, 2023

Owner is so very rude and unhelpful - because its the only laundrette in town.
Jan 2nd, 2023

The staff were very friendly and helpful. Fair prices. Good service.
Dec 28th, 2022