Brow Bar

Sep 6th, 2022

I had an appointment and when i turned up at the store it was closed. The very next day i went back to find out what was going on. I had to wait along with another customer until the Person working there came finally out the back room to see us. To then be told rudely to wait until she has time to speak to us. Not a sorry, please or would you mind. The other customer left the store straight away in disbelief about the rough/ rude service. Soon after i was explained to, that the person on duty never turned up. I asked for a new appointment, as things like that can happen. I was told i could be seen if i waited a little while. You would think after being messed around, i should be prioritised. I was very wrong thinking so, she rather prioritised walk ins. Why would you priorities customer without an appointment, after you let a customer with appointment down? So i agreed but 5 minutes later she told me in a very rude and patronising tone, that she doesn't appreciate me waiting, but if i have to i could. What a bad customer service, to be talked to like i have been in the wrong and i am an inconvenience. She couldn't have been more annoyed or patronising to me if she tried. Service: Manicure
Aug 12th, 2022

Apr 6th, 2022

I wish I could give this zero stars, but that is not an option! I asked how much it was to have my eyebrows tinted and threaded, she said 18 and it is cash only, so I went to the nearby Waitrose to take the cash out, I went back and sat down and she said last time you were here you walked out and did not pay! I was so shocked!! I don't even live in Andover! She said she has CCTV footage of me doing it! I said how dare you, you should apologise and she refused. She said if it was not you, it was someone who looked like you. I left and burst into tears. I have never stolen anything in my life! What a terrible way to speak to a customer. If I had said something similar to her, I would be accused of racism! Will never set foot in here again. There is a lovely lady at the top of the high street at Beauty and Brows, go there instead!!
Jan 1st, 2022

Positive: Quality Service: Waxing
Sep 21st, 2021