Chesham Leisure Centre

perfectly adequate
Mar 30th, 2023

Quite expensive. Not sure why. Some staff are lovely, some are moody/fake, some don't know what they're doing. Often you'll get contradictory information or they can't actually help with admin - i suspect because of the system in place and not the fault of the staff. Overall, more faff than necessary, staff and classes are very hit and miss, but still, it's a clean usable gym that never gets too busy (it's not a mystery why that is)
Mar 9th, 2023

Admin team always shares the incorrect information. I always have to follow up multiple times to get the update
Dec 25th, 2022

A great Gym. Now with brand spanking NEW equipment and refurbishment done to the gym everyone can find something for themselves - heavy lifting, cardio, spinning, all sorts of fat burning, muscle toning group classes. And a great pool which I tend to use daily. Sauna would be a great addition - maybe one day
Nov 20th, 2022

I only use the gym and it's pretty good. New equipment and well maintained. They even purchased a belt for weighted dips at my request. Gavin (gym staff) is very friendly and helpful but most of the other staff don't really engage much but I don't mind that. My only gripe about the gym is that the floor is often dusty and needs hoovering more. The customer service at reception downstairs however, is some of the worst I've ever seen (and I work as a customer service assessor). I once saw a lady enquire about enrolling her kids in swimming lessons only to be told to go online. When she explained that she had been online and sent 3 or 4 emails to no response she was told 'I don't do that so I can't help you'. She almost had to beg the woman at reception to find someone to help her. I believe this member of staff is no longer there and things may be improving a little but I often see a long queue with only one teenager serving whilst at quiet times three of them are sat around chatting. Overall, 5 for the gym, 3 for reception. I'm a pretty happy customer but please get the Hoover out a bit more and invest in some customer service training.
Nov 7th, 2022