Barnes Fell

Rooms: Great apartment excellent views, spacious, well equipped, lovely and friendly host. Nearby activities: Walking, boating, visiting nearby lakes, villages, towns Walkability: A short walk to the centre, to all the shops, pubs and restaurants
Apr 27th, 2023

Sep 11th, 2022

Im sure the property is lovely if there are no issues as the many good reviews show. But unfortunately I had a booking change dispute. I didnt stay here so cant comment on what stays here are like. To sum up my situation, i booked through Expedia and communicated to the property 7 days before the arrival date that I was no longer travelling up to Ambleside and acknowledged that the booking is non refundable. I did this as a courtesy as the property owner was asking about my arrival time and I wouldnt want them to turn up to find no one there. It was not meant as a cancellation of the booking. I then asked 2 days later whether I could transfer the booking to a friend. They replied that the room can only be let to the original booking person. I queried this with Expedia who said it is possible to change the name on the booking. On communicating this to the property, they replied that Expedia are correct and it is possible but they claimed that I had cancelled the booking thereby ending the contract. I did not cancel the booking, I simply communicated that I was no longer going as a courtesy (not the same thing). At this point, I requested a full refund for cancellation on their side. The property owner then wrote back saying they had checked with their solicitor and that it was never appropriate to transfer the room to a friend as they were never party to the contract then said that my email undoubtedly constitutes a cancellation of the contract. And then said that they would not continue the correspondence.
Aug 25th, 2022

Nov 23rd, 2021

Oct 15th, 2021