Motorline Toyota Stourbridge

Just drove home in my new car, Huge thank you to Sid, he has been amazing throughout the process, he was friendly, calm and explained everything perfectly and he was always quick to get back to me if I had any questions. Again thank you so much and i love my new car! - Sasha :))
Apr 28th, 2023

Went in with my old Toyota, after telling me the bad news expecting a reasonable bill. Free of charge Lovley shock.
Apr 23rd, 2023

Welcoming and friendly from the outset. Went on a Sunday so it was quieter. Probably best to try to book a time slot before you go, it helps the staff out especially if they are in short supply on the day. They took the time to listen to what I needed and we were able to negotiate with patience on both sides....and a sense of humour.
Apr 17th, 2023

Poor car park
Mar 26th, 2023

I wanted an approved used Toyota Yaris and found a suitable car at this dealership. I was reassured by all the benefits you get with an approved used Toyota and wanted a low hassle purchase. I was initially impressed with the sales manager and put down a holding deposit to give me a couple of days to conduct due diligence and make a final decision. This is where things started to go wrong. When I did an MOT check on the car I discovered it had damage to some of the suspension and steering components. It also had only done 200 miles in the previous 8 months. I asked the sales manager to explain these anomalies but he couldn't so I decided not to purchase the car and asked for my deposit back. The sales manager was understanding and told me I would receive a refund in a couple of days. A week passed and I hadn't received a refund so I chased again and was assured it was coming soon. Another week passed and I still did not have the refund. I contacted Toyota UK and a few days later the refund came. I was disappointed on 2 fronts. The first that a car with a uncertain history was being offered through the approved Toyota network and the second, that I had to chase and chase, eventually contacting Toyota UK to get my deposit back. This was not what I had hoped and expected from a Toyota main dealer.
Apr 1st, 2023